usegalaxy.org support


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Troubleshooting resources for errors or unexpected results

Check to see if there is a known usegalaxy.* server issue. Server Status: https://status.galaxyproject.org/ If the server was down when you first ran your job, try a rerun once back up. A rerun can also eliminate tra…

2 November 28, 2018
This place is for Galaxy Main server support and discussion

If you have a problem or question regarding usegalaxy.org site, create topic here. For other servers please see the list of categories.

2 November 26, 2018
Collapse Sequences Failure 1 February 24, 2020
upload_from_ftp is broken 1 February 23, 2020
Issue with DEG analysis with the differential expression tools 1 February 22, 2020
Error while working with quality metrics 4 February 22, 2020
Error in Join two datasets since update 1 February 21, 2020
Concatenate job not submitting 2 February 20, 2020
blastdbcmd not recognizing database 3 February 18, 2020
Converting Transcript Id with Ensemble or Entraz ID ? 24 February 17, 2020
Search for a certain motif in a set of promoters 6 February 14, 2020
Unicycler - Remote job server indicated a problem running or monitoring this job. 3 February 13, 2020
Fatal error: heatmap2 tool 4 February 13, 2020
JBrowse Error: HTTP 200 when trying to view tracks 1 February 12, 2020
Help with setting range for axis on plotCorrelation 1 February 12, 2020
ANNOVAR 0 lines result 1 February 12, 2020
Snippy at Galaxy server fails to call SNPs from Fasta contigs 3 February 10, 2020
"Problem applying regular expression, wrong number of groups found" in tutorial "Collections: Rule Based Uploader" 2 February 6, 2020
Generate Heatmap not working for Metaphlan2 results 1 February 6, 2020
Analysis of ChIP-seq tutorial 1 February 5, 2020
Activation email won't send from Galaxy Project main page: https://usegalaxy.org/ 4 February 4, 2020
Problem with uploading file 2 February 3, 2020
DESeq2 duplicate row.names 2 February 3, 2020
Snpeff eff error due to missing database version 4 January 30, 2020
Is there anyway to make FDR separately 1 January 30, 2020
Connecting to Galaxy ftp Server 3 January 29, 2020
Using Bowtie Not Bowtie2 2 January 29, 2020
Creating BED file from intersect with COSMIC and another BED file 1 January 29, 2020
Using featureCount for miRNA 1 January 29, 2020
danRer11 - actually genome data missing 3 January 27, 2020