# 10x bamtofastq job remains in “new” state since 25 October 2026 **URL:** \ **Category:** usegalaxy.eu support\ **Tags:** queued-gray-datasets\ **Created:** [October 26, 2026, 3:49pm UTC](https://help.galaxyproject.org/t/10x-bamtofastq-job-remains-in-new-state-since-25-october-2026/18542 "2026-10-26T15:49:35Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![guanghuiixuexi](https://avatars.discourse-cdn.com/v4/letter/g/dec6dc/32.png) [@guanghuiixuexi](https://help.galaxyproject.org/u/guanghuiixuexi)\ **Post date:** [October 26, 2026, 3:49pm UTC](https://help.galaxyproject.org/t/10x-bamtofastq-job-remains-in-new-state-since-25-october-2026/18542/1 "2026-10-26T15:49:35Z")
Hello Galaxy Europe team, My directly submitted job on [singlecell.usegalaxy.eu](http://singlecell.usegalaxy.eu) has remained in the “new” state since 25 October 2026, 22:53 GMT+8. Refreshing the page does not change its status. Job details: - Tool: Convert a 10X BAM file to FASTQ, version 1.4.1 - History: PRJNA1207482\_4week\_SRR31914511 - Input dataset 4: CH2.possorted\_genome\_bam.bam, approximately 8.1 GB, green/available - Output dataset 5: “10x FASTQs from dataset 4”, currently an empty collection - Standard output and standard error: empty - Disk quota usage: approximately 15% Could you please check whether this job is waiting for resources or is blocked during scheduling? I have attached a screenshot of the Job Information page. Thank you. ---
**Author:** ![Gabriel](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/gabriel/32/8331_2.png) [@Gabriel](https://help.galaxyproject.org/u/Gabriel)\ **Post date:** [October 28, 2026, 7:41pm UTC](https://help.galaxyproject.org/t/10x-bamtofastq-job-remains-in-new-state-since-25-october-2026/18542/2 "2026-10-28T19:41:09Z")
Hello! Do you mind sharing your galaxy username or email?