# account missing

**URL:** <https://help.galaxyproject.org/t/account-missing/8971>\
**Category:** usegalaxy.org support\
**Tags:** account\
**Created:** [November 7, 2022, 12:20pm UTC](https://help.galaxyproject.org/t/account-missing/8971 "2022-11-07T12:20:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Vitantonio\_Pantaleo](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/vitantonio_pantaleo/32/3794_2.png) [@Vitantonio\_Pantaleo](https://help.galaxyproject.org/u/Vitantonio_Pantaleo)\
**Post date:** [November 7, 2022, 12:20pm UTC](https://help.galaxyproject.org/t/account-missing/8971/1 "2022-11-07T12:20:16Z")

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Hello,

my username does not exist anymore. apparently.

What to do?

Best regards,

Antonello

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [November 7, 2022, 4:21pm UTC](https://help.galaxyproject.org/t/account-missing/8971/2 "2022-11-07T16:21:41Z")

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Hi @Vitantonio_Pantaleo

For account help, please write in to the administrators of the Galaxy server where you were working from the email address used for account registration.

- If you are working at [UseGalaxy.org](http://UseGalaxy.org), the contact email is: [galaxy-bugs@lists.galaxyproject.org](mailto:galaxy-bugs@lists.galaxyproject.org)

- If working somewhere else, the contact information for most public Galaxy servers is usually on the homepage of the server or included in their directory listing here: [Galaxy Platform Directory: Servers, Clouds, and Deployable Resources - Galaxy Community Hub](https://galaxyproject.org/use). The information is also (probably) in the original account activation email – for both public or private servers.

- FAQs [training-material/faqs/galaxy/#account](https://training.galaxyproject.org/training-material/faqs/galaxy/#account)

If you cannot find the contact, please post back the URL of the server and we can try to help more.

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [January 31, 2023, 5:09pm UTC](https://help.galaxyproject.org/t/account-missing/8971/3 "2023-01-31T17:09:51Z")

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Closed on January 31, 2023, 5:09pm UTC