# AGAT convert\_GTF2GFF job keeps running

**URL:** <https://help.galaxyproject.org/t/agat-convert-gtf2gff-job-keeps-running/11722>\
**Category:** usegalaxy.eu support\
**Tags:** troubleshooting\
**Created:** [February 16, 2024, 7:49am UTC](https://help.galaxyproject.org/t/agat-convert-gtf2gff-job-keeps-running/11722 "2024-02-16T07:49:57Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [February 19, 2024, 6:58pm UTC](https://help.galaxyproject.org/t/agat-convert-gtf2gff-job-keeps-running/11722/2 "2024-02-19T18:58:15Z")

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Hi @ARW-UBT

I’m not sure what you mean by “did not complete”. If a job is still running, the logs are not written back yet.

Maybe this helps?

> [@Troubleshooting resources for errors or unexpected results](https://help.galaxyproject.org/t/troubleshooting-resources-for-errors-or-unexpected-results/42/1):
>
> ⏰ When working at [UseGalaxy.org](http://UseGalaxy.org), [UseGalaxy.eu](http://UseGalaxy.eu), or [UseGalaxy.org.au](http://UseGalaxy.org.au), your analysis jobs execute [at large scale academic clusters](https://training.galaxyproject.org/training-material/faqs/galaxy/#analysis). Hundreds of thousands of jobs process each month!
> 
> - Use a [Workflow](https://training.galaxyproject.org/training-material/search2?query=workflow) for batch work.
> - Allow [queued (grey color) and executing (yellow) datasets](https://training.galaxyproject.org/training-material/faqs/galaxy/datasets_job_status.html) to finish processing.
> - Deleting and rerunning puts your job back _at the end_ of the queue again!
> - Job priority is the exactly the same for everyone.
> - **Be patient**. Galaxy is a free service, when a lot of people are using it, [you may have to wait longer than usual](https://training.galaxyproject.org/training-material/faqs/galaxy/analysis_jobs_not_running.html) (especially for ‘big’ jobs, e.g. alignments).

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