# annotate my IDs server problem --- UseGalaxy.eu server issue -- RESOLVED

**URL:** <https://help.galaxyproject.org/t/annotate-my-ids-server-problem-usegalaxy-eu-server-issue-resolved/6178>\
**Category:** usegalaxy.eu support\
**Tags:** server-side-error\
**Created:** [June 11, 2021, 3:13pm UTC](https://help.galaxyproject.org/t/annotate-my-ids-server-problem-usegalaxy-eu-server-issue-resolved/6178 "2021-06-11T15:13:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Bernhard](https://avatars.discourse-cdn.com/v4/letter/b/c37758/32.png) [@Bernhard](https://help.galaxyproject.org/u/Bernhard)\
**Post date:** [June 11, 2021, 3:13pm UTC](https://help.galaxyproject.org/t/annotate-my-ids-server-problem-usegalaxy-eu-server-issue-resolved/6178/1 "2021-06-11T15:13:06Z")

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Dear all,  
the function annotate my IDs failed because of a server problem with following message:

#### ob submission failed

The server could not complete the request. Please contact the Galaxy Team if this error persists. Uncaught exception in exposed API method  
…

Can anyone help me please?

Thanks in advance

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [June 11, 2021, 4:19pm UTC](https://help.galaxyproject.org/t/annotate-my-ids-server-problem-usegalaxy-eu-server-issue-resolved/6178/2 "2021-06-11T16:19:58Z")

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HI @Bernhard

First, try another rerun (the EU will do one rerun automatically). This could be a simple transitory server-side fail. There is another post (different tool) that seems related. See below.

There could also be an input problem. There is much discussion at this forum about the tool. I added a tag to your post that will find most of it.

Shortlist of checks – details for these and more in other topics:

1. Are the inputs green datasets that actually contain content?
2. Does the ID type/format match the parameter settings?

If all seems ok, please post back a 1) screenshot of the tool form (rerun icon will bring up the original run), the 2) expanded input dataset in the history panel, and a 3) sample of data (top of the file is best – click on the eye icon).

Let’s start there, thanks!

* * *

Ping EU admins @gallardoalba @bjoern.gruening @wm75 (also see: [The server could not complete the request. Please contact the Galaxy Team if this error persists. Uncaught exception in exposed API method](https://help.galaxyproject.org/t/6181))

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**Author:** ![David](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/david/32/7031_2.png) [@David](https://help.galaxyproject.org/u/David)\
**Post date:** [June 11, 2021, 4:44pm UTC](https://help.galaxyproject.org/t/annotate-my-ids-server-problem-usegalaxy-eu-server-issue-resolved/6178/3 "2021-06-11T16:44:19Z")

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@jennaj , I can’t reach the [usegalaxy.eu](http://usegalaxy.eu), and [https://status.galaxyproject.org](https://status.galaxyproject.org) reports outage in europe server. Would that be the problem?

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**Author:** ![wm75](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/wm75/32/56_2.png) [@wm75](https://help.galaxyproject.org/u/wm75)\
**Post date:** [June 11, 2021, 5:07pm UTC](https://help.galaxyproject.org/t/annotate-my-ids-server-problem-usegalaxy-eu-server-issue-resolved/6178/4 "2021-06-11T17:07:09Z")

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We’ve been having issues with job submission on [usegalaxy.eu](http://usegalaxy.eu) for several hours.  
Hopefully, things are back to normal now.