# Cannot open file with UCSC Genome Browser: Resolved **URL:** \ **Category:** usegalaxy.org support\ **Tags:** devops-administration, ucsc, server-open-issue\ **Created:** [November 10, 2022, 9:48am UTC](https://help.galaxyproject.org/t/cannot-open-file-with-ucsc-genome-browser-resolved/9007 "2022-11-10T09:48:32Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Maximilian\_Haeussler](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/maximilian_haeussler/32/3808_2.png) [@Maximilian\_Haeussler](https://help.galaxyproject.org/u/Maximilian_Haeussler)\ **Post date:** [November 10, 2022, 9:48am UTC](https://help.galaxyproject.org/t/cannot-open-file-with-ucsc-genome-browser-resolved/9007/1 "2022-11-10T09:48:32Z")
Hi, we had a user email us who has a link to a file in Galaxy which the UCSC Genome Browser cannot open because the [usegalaxy.org](http://usegalaxy.org) web browser doesn’t support byte range requests: track name=“6hr Veh 1” type=bigWig bigDataUrl=[https://usegalaxy.org/api/datasets/f9cad7b01a47213550329ab30779cd1d/display?to\_ext=bigwig](https://usegalaxy.org/api/datasets/f9cad7b01a47213550329ab30779cd1d/display?to_ext=bigwig) leads to: **Couldn’t open [https://usegalaxy.org/api/datasets/f9cad7b01a47213550329ab30779cd1d/display?to\_ext=bigwig](https://usegalaxy.org/api/datasets/f9cad7b01a47213550329ab30779cd1d/display?to_ext=bigwig)** I’m pretty sure that it used to be possible to load Galaxy-hosted files into the UCSC Genome Browser. Is there something that has changed on your end? best Max ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [November 11, 2022, 1:39am UTC](https://help.galaxyproject.org/t/cannot-open-file-with-ucsc-genome-browser-resolved/9007/2 "2022-11-11T01:39:17Z")
**Resolved 11/14/2022** Hi @Maximilian_Haeussler – we have added in a change to restore the prior functionality. This is available at [UseGalaxy.org](http://UseGalaxy.org) so far, and the other usegalaxy.\* servers will be updated soon. Details [HEAD and byte-range support · Issue #14982 · galaxyproject/galaxy · GitHub](https://github.com/galaxyproject/galaxy/issues/14982) * * * * * * **Update 11/11/2022** We identified a change that appears to be on our side triggering the import issue. It was likely introduced in the last release. Details are in the public chat here [You're invited to talk on Matrix](https://matrix.to/#/!NhNWKNcgINoFZdbUbY:gitter.im/$NKCRGmOj0OSiqnvBrsOCtsu6fyrgx7Vy-ODmjvTQWRg?via=gitter.im&via=matrix.org) Happy to be wrong about this method “not ever” working 🙂 We’ll post updates back here, and feel free to follow or join the chat. You can also message me directly to coordinate end-user communications around the anticipated fix when the time comes. Thanks Max! * * * Hi @Maximilian_Haeussler I saw that thread at the UCSC forum, too. Unless something changed very recently, hosting files from Galaxy to the UCSC browser should definitely still be possible. As a guess, I think the problem with the particular file the user was asking about is that it didn’t have a “database” key assigned. It didn’t have one when I upload it here yesterday (seems Ok to post since is already public data, and I’ll unshare/purge in a day or two): [Galaxy](https://usegalaxy.org/u/jen/h/test-bigwig). A matching `database -> dbkey` is required for the UCSC link to even show up in Galaxy, so how that error was produced wasn’t clear. Oh! I reread the post at UCSC. This part has clues: > The Url links to my workspace in Galaxy, where my bigWig files are saved. When I click Submit, the genome browser gives me the following warning: Maybe the user isn’t linking directly from inside Galaxy, and instead trying to upload the file to the UCSC browser by URL? I forgot how that works on your end – do users target a specific dbkey/assembly for upload? That never worked from what I remember. People had to start in Galaxy and use the link inside a dataset that points to UCSC. I will still take another look. More feedback, probably tomorrow. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [November 14, 2022, 10:01pm UTC](https://help.galaxyproject.org/t/cannot-open-file-with-ucsc-genome-browser-resolved/9007/3 "2022-11-14T22:01:46Z")
Closed on November 14, 2022, 10:01pm UTC