# Cannot upload FASTQ files: "Action requires account activation" despite being logged in **URL:** \ **Category:** Uncategorized\ **Tags:** account\ **Created:** [July 15, 2026, 8:43pm UTC](https://help.galaxyproject.org/t/cannot-upload-fastq-files-action-requires-account-activation-despite-being-logged-in/18171 "2026-07-15T20:43:59Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [July 15, 2026, 8:48pm UTC](https://help.galaxyproject.org/t/cannot-upload-fastq-files-action-requires-account-activation-despite-being-logged-in/18171/2 "2026-07-15T20:48:56Z")
Welcome @Michelle_Theus If this is a new account, and you used Google Auth to register, the account was likely not activated due to a known bug we are working on. More details are in this topic if you are curious: - [Action requires account activation error but no activation link was sent to email - #11 by jennaj](https://help.galaxyproject.org/t/action-requires-account-activation-error-but-no-activation-link-was-sent-to-email/17731/11) I was able to locate your account and can see that it is not activated yet. I’ve sent you a new activation email and another with more notes about what to do. Let’s follow up by email to keep your account details private! I’ll also remove your email address from your post here. I’m glad you wrote in and our apologies for the temporary issues! 🙂 --- _[View the full topic](https://help.galaxyproject.org/t/cannot-upload-fastq-files-action-requires-account-activation-despite-being-logged-in/18171)._