# Corrected Jan 8 2026 re Not receiving confirmation email from UseGalaxy.org **URL:** \ **Category:** usegalaxy.org support\ **Tags:** account\ **Created:** [January 6, 2026, 9:36pm UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209 "2026-01-06T21:36:55Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![jvtan](https://avatars.discourse-cdn.com/v4/letter/j/48db29/32.png) [@jvtan](https://help.galaxyproject.org/u/jvtan)\ **Post date:** [January 6, 2026, 9:36pm UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209/1 "2026-01-06T21:36:55Z")
As a lot of other people have had happen, I am not receiving verification emails from Galaxy, and so cannot use the site. My email is spelled correctly, and there is nothing in spam, trash, or any other filter. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [January 7, 2026, 12:40am UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209/2 "2026-01-07T00:40:45Z")
Welcome @jvtan I only see one other report of the issue but am in the process of double checking things are working as expected. More very soon! πŸ™‚ ---
**Author:** ![jasonarothman](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@jasonarothman](https://help.galaxyproject.org/u/jasonarothman)\ **Post date:** [January 7, 2026, 5:41am UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209/3 "2026-01-07T05:41:53Z")
Hi Galaxy Devs, I’m one of the lucky ones not receiving an activation email either. It’s not in spam or anything else. ---
**Author:** ![aperreault](https://avatars.discourse-cdn.com/v4/letter/a/c67d28/32.png) [@aperreault](https://help.galaxyproject.org/u/aperreault)\ **Post date:** [January 7, 2026, 1:22pm UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209/4 "2026-01-07T13:22:36Z")
My students (20 all on the same university email server) are not getting the verification email either. Some also tried their personal emails and did not get one either. ---
**Author:** ![MGStejeda](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/mgstejeda/32/8251_2.png) [@MGStejeda](https://help.galaxyproject.org/u/MGStejeda)\ **Post date:** [January 7, 2026, 1:45pm UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209/5 "2026-01-07T13:45:02Z")
I am not getting the confirmation email either. I also tried the personal emails, and still not working. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [January 7, 2026, 4:19pm UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209/6 "2026-01-07T16:19:36Z")
Hello everyone! We are working to restore the account activation and password reset functions at [UseGalaxy.org](http://UseGalaxy.org). **Updates will post to this thread.** ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [January 8, 2026, 7:46pm UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209/7 "2026-01-08T19:46:45Z")
### UPDATE Jan 8th 2026 Email services at [UseGalaxy.org](http://UseGalaxy.org) has been restored at our service provider TACC. πŸ₯³ If you already created an account, you can request a password reset, and a new email will be sent. This will function similar to the original account activation email to get your account confirmed. Use the link, update your password, submit. - [FAQ: Changing account email or password](https://galaxyproject.github.io/training-material/faqs/galaxy/user_preferences_manage_information.html) We want to thank everyone for their patience while we worked through some of the security updates applied for the new year! πŸš€ πŸ” 🀩 I’m going to close out this topic so that others can learn that the primary issue is resolved. However, should you still have **any** problems with your account, please write into us for private assistance! **Our [UseGalaxy.org](http://UseGalaxy.org) administrative email address is** **[galaxy-bugs@lists.galaxyproject.org](mailto:galaxy-bugs@lists.galaxyproject.org)**. Anyone reading this topic later on is welcome to open a new ticket should there be any future troubles you would like to vet with the community. We always appreciate feedback, and through any communication channel! We can help you directly or help you to connect with those who can. πŸ™‚ ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [January 8, 2026, 7:49pm UTC](https://help.galaxyproject.org/t/corrected-jan-8-2026-re-not-receiving-confirmation-email-from-usegalaxy-org/17209/8 "2026-01-08T19:49:04Z")