# Cutadapt won't start running -- Datasets and how jobs execute at public Galaxy servers

**URL:** <https://help.galaxyproject.org/t/cutadapt-wont-start-running-datasets-and-how-jobs-execute-at-public-galaxy-servers/6206>\
**Category:** usegalaxy.org support\
**Tags:** queued-gray-datasets\
**Created:** [June 15, 2021, 4:37pm UTC](https://help.galaxyproject.org/t/cutadapt-wont-start-running-datasets-and-how-jobs-execute-at-public-galaxy-servers/6206 "2021-06-15T16:37:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ive\_s](https://avatars.discourse-cdn.com/v4/letter/i/c0e974/32.png) [@ive\_s](https://help.galaxyproject.org/u/ive_s)\
**Post date:** [June 15, 2021, 4:37pm UTC](https://help.galaxyproject.org/t/cutadapt-wont-start-running-datasets-and-how-jobs-execute-at-public-galaxy-servers/6206/1 "2021-06-15T16:37:58Z")

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I have issue with Cutadapt. Sometimes it works normally, but often this tool won’t even start running. Everything is gray, and it can stay like that for hours. When I try something else, like Fastqc, there is no similar problem with running. How can I resolve this problem? Is something wrong with server?  
Thank you for answers! 🙂

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [June 15, 2021, 5:50pm UTC](https://help.galaxyproject.org/t/cutadapt-wont-start-running-datasets-and-how-jobs-execute-at-public-galaxy-servers/6206/2 "2021-06-15T17:50:28Z")

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Welcome, @ive_s

Different tools use different computational resources. Some resources are busier than others.

It sounds like your jobs are queued – and that is normal/expected at public Galaxy servers. These are shared resources, and your jobs will execute when resources become available.

I added a tag to your post that points to many prior Q&A topics about this. Or you can use this search link: [Topics tagged queued-gray-datasets](https://help.galaxyproject.org/tag/queued-gray-datasets)

FAQs: [Galaxy Support](https://galaxyproject.org/support/#datasets-and-histories)  
Start here: [Datasets and how jobs execute](https://galaxyproject.org/support/how-jobs-execute/)

Selected public Galaxy resource/server status page: [https://galaxyproject.statuspage.io/](https://galaxyproject.statuspage.io/)

Thanks!