# "\`CXXABI\_1.3.13' not found" when running Salmon

**URL:** <https://help.galaxyproject.org/t/cxxabi-1-3-13-not-found-when-running-salmon/12698>\
**Category:** usegalaxy.be support\
**Tags:** mapping, transcriptomics, salmon\
**Created:** [June 12, 2024, 9:33am UTC](https://help.galaxyproject.org/t/cxxabi-1-3-13-not-found-when-running-salmon/12698 "2024-06-12T09:33:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Anita\_Sosa](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/anita_sosa/32/5696_2.png) [@Anita\_Sosa](https://help.galaxyproject.org/u/Anita_Sosa)\
**Post date:** [June 12, 2024, 9:33am UTC](https://help.galaxyproject.org/t/cxxabi-1-3-13-not-found-when-running-salmon/12698/1 "2024-06-12T09:33:48Z")

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Hey, I’m trying to use a metagenome I created as a reference against a metatranscriptome dataset originary from cured meat. When I run the tool Salmon, I get this:

Fatal error: Exit code 1 ()

Tool generated the following standard error:

salmon: /srv/galaxy/shared/etc/dependencies/miniconda3/envs/mulled-v1-f96475bfba2a3369cb595c5db423870be8a1e952b8b706565d5c685e92824317/bin/…/lib/libstdc++.so.6: version `CXXABI\_1.3.13’ not found (required by /lib64/libtbb.so.2)

I have found solutions for people using C++ but not for Galaxy users. Does someone have input? Thanks!

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**Author:** ![igor](https://avatars.discourse-cdn.com/v4/letter/i/dec6dc/32.png) [@igor](https://help.galaxyproject.org/u/igor)\
**Post date:** [June 14, 2024, 11:17pm UTC](https://help.galaxyproject.org/t/cxxabi-1-3-13-not-found-when-running-salmon/12698/2 "2024-06-14T23:17:17Z")

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Hi @Anita_Sosa  
It looks like a software installation issue. Can you check Salmon with other datasets, preferably from a tutorial or tool test data from github? Can you try Salmon on other servers, such as Galaxy Europe or Galaxy Australia? It is OK to have accounts on different Galaxy servers. By any chance, do you see Out of Memory error message in mini-preview in the History panel?  
Many members of support teams are busy with coming Galaxy conference, so the fix (if it is indeed an installation issue) might take longer.  
Kind regards,  
Igor

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**Author:** ![Anita\_Sosa](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/anita_sosa/32/5696_2.png) [@Anita\_Sosa](https://help.galaxyproject.org/u/Anita_Sosa)\
**Post date:** [December 22, 2025, 3:05pm UTC](https://help.galaxyproject.org/t/cxxabi-1-3-13-not-found-when-running-salmon/12698/3 "2025-12-22T15:05:51Z")

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I totally forgot to update this thread with the solution I found. Eventually I used an older Salmon version (particularly 1.5.1+galaxy0) and that worked. In the meantime I created a question asking the Galaxy admins from the Belgian server to take a look at it.

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [December 23, 2025, 10:01pm UTC](https://help.galaxyproject.org/t/cxxabi-1-3-13-not-found-when-running-salmon/12698/4 "2025-12-23T22:01:15Z")

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Continued at [Incompatibility of the Salmon tool on the Belgian Galaxy server - #2 by jennaj](https://help.galaxyproject.org/t/incompatibility-of-the-salmon-tool-on-the-belgian-galaxy-server/16591/2)

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [December 23, 2025, 10:01pm UTC](https://help.galaxyproject.org/t/cxxabi-1-3-13-not-found-when-running-salmon/12698/5 "2025-12-23T22:01:23Z")

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