Error while connecting to usegalaxy.eu server

usegalaxy.eu support
1
Status: Resolving address of ftp.usegalaxy.eu
Status: Connecting to 132.230.223.103:21…
Status: Connection established, waiting for welcome message…
Status: Initializing TLS…
Status: Verifying certificate…
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing…
Command: PWD
Response: 257 / is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (132,230,223,103,232,51).
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

Please help

2

From what I understand, your client is able to use the command port (low port 21) to log in, but then is not able to reach the data port (high port 59443).
I guess there are some restrictions on your network.
What I can suggest here is switch to active mode and make another try. If, even in active mode, doesn’t work, try to connect using a different Internet access.

3

Thank you very much @gmauro… Connection to server was succssfully achieved after I switched to different internet access

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