We can help with this here! This error message can come up for a few reasons, including something about the inputs or parameters that the clusters cannot understand. We’ll triage for this situation first, and if it really is an issue server side, help you to reach out to the people running the server. Most tool failures can be resolved with a minor change and that is what we discuss here.
How to share the details at Galaxy Help for feedback
How to report errors to the administrators of a server
You can also send in a bug report to the server administrators. Their focus will be on resolving technical issues on the server, not usage issues, so not all of these will get a direct reply from a bioinformatician. For how to do this, please see → FAQ: Troubleshooting errors
You can do both!
Include the link to your Galaxy Help topic in the comment section of the bug report. This adds context.
If you are working at UseGalaxy.org, I’ll see your bug report! The topic link will help me to find it.
Let’s start there! 