# Fastp not running: Confirmed job delays at UseGalaxy.org 09/23/2022. Solution: allow queued jobs to process **URL:** \ **Category:** usegalaxy.org support\ **Tags:** mapping, server-side-delay, queued-gray-datasets\ **Created:** [September 23, 2022, 2:29pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720 "2022-09-23T14:29:15Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [September 23, 2022, 2:29pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/1 "2022-09-23T14:29:15Z")
Fastp jobs that were queued over 16 hrs ago have still not started running. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [September 23, 2022, 5:55pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/2 "2022-09-23T17:55:22Z")
**Update 09/26/2022** The [UseGalaxy.org](http://UseGalaxy.org) server is still very busy. Leave jobs queued for the fastest processing. * * * **Update 09/23/2022** At [usegalaxy.org](http://usegalaxy.org) we were able to confirm the delays and fixed a small technical issue. Please leave queued jobs queued. Avoid deleting and rerunning as that will lose the job’s original place in the queue. Thanks to everyone who reported the problem! * * * Hi @imperialadmiral121 The public servers might just be busy. [https://status.galaxyproject.org/](https://status.galaxyproject.org/) Are you working at [usegalaxy.org](http://usegalaxy.org)? There aren’t any known issues as of now, so this prior Q&A would apply. If you think more is going on, please post screenshots or share your history. If we find something on our own, we will post an update. > [@jobs are not running or currently running for a long time](https://help.galaxyproject.org/t/jobs-are-not-running-or-currently-running-for-a-long-time/8696/2): > > Hi @berger_juliette Are these jobs queued (gray) or executing (yellow)? [understanding-job-statuses](https://training.galaxyproject.org/training-material/faqs/galaxy/#understanding-job-statuses) A single trimmomatic job that has been queued for five days is probably Ok. A single trimmomatic job that has been executing for five days would be unusual. Jobs run after any upstream jobs complete (inputs for the tool are ready to use) and as public shared resources appropriate for the tool become available. Some of your jobs run, then some of other people’s jobs run, then more of yours, repe… And, someone else reported longer than usual delays at [usegalaxy.eu](http://usegalaxy.eu) a few hours ago – no update yet: [FastQC not running](https://help.galaxyproject.org/t/fastqc-not-running/8716) ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [September 23, 2022, 6:00pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/3 "2022-09-23T18:00:37Z")
Thanks. A few jobs have executed after being queued (gray) for a long time, but there are still jobs that have been queued for close to 24 hrs. Since there are no reported server issues, I will assume that the public servers are just busy for now. ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [September 25, 2022, 2:24pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/4 "2022-09-25T14:24:17Z")
Jobs are still queued up after 2 days. I’m concerned that the issue has not yet been resolved. ---
**Author:** ![Holly\_Kleinschmidt](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/holly_kleinschmidt/32/1502_2.png) [@Holly\_Kleinschmidt](https://help.galaxyproject.org/u/Holly_Kleinschmidt)\ **Post date:** [September 26, 2022, 12:07pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/5 "2022-09-26T12:07:21Z")
I have been having the same issue. None of my programs (bowtie2, bwa-mem2, fastp, computeMatrix) are running across multiple histories, and everyone in my lab is having the same issue. I haven’t had a job execute in 3 days. ---
**Author:** ![cmalone](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@cmalone](https://help.galaxyproject.org/u/cmalone)\ **Post date:** [September 27, 2022, 2:49pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/6 "2022-09-27T14:49:56Z")
Some of my HISAT2 jobs that were queued for 72 hours and finally executed but returned with an error saying “Failed to communicate with remote job server.” Is this possibly related to the sever delays? Is there any solution other than re-running the jobs and waiting for the jobs to get to the front of the queue? ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [September 27, 2022, 3:43pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/7 "2022-09-27T15:43:53Z")
I am also getting failed jobs, with the message, “Remote job server indicated a problem running or monitoring this job.” ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [September 27, 2022, 5:53pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/8 "2022-09-27T17:53:57Z")
> [@cmalone](#): > > “Failed to communicate with remote job server.” > [@imperialadmiral121](#): > > “Remote job server indicated a problem running or monitoring this job.” Jobs that fail this way do need to be rerun. Some small fraction of failures are transient cluster issues, even when the service is not super busy. And, this doesn’t make jobs run faster, but consider setting up an email notification on the tool form or workflow. That way you don’t need to manually check the progress so often. Our admin is actively monitoring and managing the overall situation. ---
**Author:** ![Laura\_Harris](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/laura_harris/32/4713_2.png) [@Laura\_Harris](https://help.galaxyproject.org/u/Laura_Harris)\ **Post date:** [September 17, 2023, 10:19pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/9 "2023-09-17T22:19:21Z")
Last night FASTP worked great. Today, I have waited over 12hrs and jobs are still in the Q. I see systems are up but cannot see where I am in the Q. Is there a way to see how much longer (or how many jobs are ahead of mine)? I am concerned reading all these old posts about days to get results after experiencing such great service last night. Thanks for the update! ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [September 18, 2023, 4:30pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/10 "2023-09-18T16:30:36Z")
> [@Laura\_Harris](#): > > Today, I have waited over 12hrs and jobs are still in the Q. I see systems are up but cannot see where I am in the Q. Hi – let’s follow up in the newer topic you created. Thanks! > [@Long waits at FASTP?](https://help.galaxyproject.org/t/long-waits-at-fastp/10806): > > Last night FASTP worked. Today, I have waited over 12hrs and jobs are waiting to be processed. I see systems are working but cannot see where I am in the Q. Is there a way to see how much longer (or how many jobs are ahead of mine)? I am concerned reading all these old posts about days to get results after experiencing such great service last night. Thanks for the update! ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [September 18, 2023, 4:30pm UTC](https://help.galaxyproject.org/t/fastp-not-running-confirmed-job-delays-at-usegalaxy-org-09-23-2022-solution-allow-queued-jobs-to-process/8720/11 "2023-09-18T16:30:44Z")
Closed on September 18, 2023, 4:30pm UTC