# FATAL: \[0m Couldn't determine user account information: user: unknown userid -- Resolved at UseGalaxy.org 08/31/2022 **URL:** \ **Category:** usegalaxy.org support\ **Tags:** variant-analysis\ **Created:** [August 31, 2022, 5:56am UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570 "2022-08-31T05:56:30Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![ssayson](https://avatars.discourse-cdn.com/v4/letter/s/48db29/32.png) [@ssayson](https://help.galaxyproject.org/u/ssayson)\ **Post date:** [August 31, 2022, 5:56am UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/1 "2022-08-31T05:56:30Z")
Hi all, I’m getting the following error. > e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid > e[31mFATAL: e[0m Couldn’t determine user account information: user: unknown userid The analysis on a dataset collection results in some completing fine, the rest with this error. Thanks for any help! ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [August 31, 2022, 8:03pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/2 "2022-08-31T20:03:48Z")
Hi @ssayson We fixed this a bit earlier today at [UseGalaxy.org](http://UseGalaxy.org). Please try a rerun for any jobs that failed this way. Thanks for reporting the issue! ---
**Author:** ![FER\_UNZUETA\_ATAC](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/fer_unzueta_atac/32/3635_2.png) [@FER\_UNZUETA\_ATAC](https://help.galaxyproject.org/u/FER_UNZUETA_ATAC)\ **Post date:** [September 10, 2022, 10:29am UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/3 "2022-09-10T10:29:59Z")
Hi, I also tried to run an imported workflow and I got the same error: e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800 e[31mFATAL: e[0m Couldn’t determine user account information: user: unknown userid 819800 /corral4/main/jobs/045/651/45651756/galaxy\_45651756.sh: line 128: p ---
**Author:** ![mcescalo](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/mcescalo/32/3619_2.png) [@mcescalo](https://help.galaxyproject.org/u/mcescalo)\ **Post date:** [September 10, 2022, 1:32pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/4 "2022-09-10T13:32:29Z")
I rerun my jobs and I still getting this error! please help me. ---
**Author:** ![synreq](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@synreq](https://help.galaxyproject.org/u/synreq)\ **Post date:** [September 10, 2022, 2:57pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/5 "2022-09-10T14:57:05Z")
This problem is persisting since morning. All jobs are showing this error. Please fix or tell a timeline ---
**Author:** ![Chandrangsu\_Lab](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/chandrangsu_lab/32/3637_2.png) [@Chandrangsu\_Lab](https://help.galaxyproject.org/u/Chandrangsu_Lab)\ **Post date:** [September 11, 2022, 5:58pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/6 "2022-09-11T17:58:49Z")
Hi. I am using snippy for variant calling and am receiving the same error. The error started appearing on Sept 9. The workflow was working fine before that. Any assistance would be greatly appreciated! ---
**Author:** ![smk](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@smk](https://help.galaxyproject.org/u/smk)\ **Post date:** [September 11, 2022, 11:47pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/7 "2022-09-11T23:47:04Z")
Hello - I’m also receiving this error using FastQC and RNA Star. Any help would be very much appreciated. Thanks so much! ---
**Author:** ![Vincent](https://avatars.discourse-cdn.com/v4/letter/v/e9bcb4/32.png) [@Vincent](https://help.galaxyproject.org/u/Vincent)\ **Post date:** [September 12, 2022, 10:10am UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/8 "2022-09-12T10:10:24Z")
Hello, I receive the same error by using featureCounts, HISAT2, DESEQ2… e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800 What is the problem ? If anybody know that ---
**Author:** ![FER\_UNZUETA\_ATAC](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/fer_unzueta_atac/32/3635_2.png) [@FER\_UNZUETA\_ATAC](https://help.galaxyproject.org/u/FER_UNZUETA_ATAC)\ **Post date:** [September 12, 2022, 10:16am UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/9 "2022-09-12T10:16:26Z")
Hi everybody, I could “sort” the issue, I registered in the GALAXY EUROPE server, and everything worked as expected. I hope it may help! ---
**Author:** ![mcescalo](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/mcescalo/32/3619_2.png) [@mcescalo](https://help.galaxyproject.org/u/mcescalo)\ **Post date:** [September 12, 2022, 2:10pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/10 "2022-09-12T14:10:12Z")
does that mean you had to start all over again?? ---
**Author:** ![Chandrangsu\_Lab](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/chandrangsu_lab/32/3637_2.png) [@Chandrangsu\_Lab](https://help.galaxyproject.org/u/Chandrangsu_Lab)\ **Post date:** [September 12, 2022, 3:43pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/11 "2022-09-12T15:43:58Z")
Things seem to be working today (Sept 12)! Thank you! ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [September 12, 2022, 4:38pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/12 "2022-09-12T16:38:39Z")
Hello all, Issues should be resolved again. Thanks for reporting the problem! Related Q&A > [@Job error "unknown userid" at UseGalaxy.org June 15-16, 2022 -- Resolved, try a rerun](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202/4): > > Hi @Partha_pr_roy We had a few server side issues over the weekend. Server connection issues are resolved. Please try a rerun for any job failures. Server status: [https://status.galaxyproject.org/](https://status.galaxyproject.org/) Thanks for reporting the problem! > [@Error : Could not lookup the current user's information: user: unknown userid 819800 -- Resolved at UseGalaxy.org 09/12/2022](https://help.galaxyproject.org/t/error-could-not-lookup-the-current-users-information-user-unknown-userid-819800-resolved-at-usegalaxy-org-09-12-2022/8654/2): > > Same error using RNA STAR. e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800 e[31mFATAL: e[0m Couldn’t determine user account information: user: unknown userid 819800 ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [September 12, 2022, 4:45pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/13 "2022-09-12T16:45:33Z")