# FATAL: \[0m Couldn't determine user account information: user: unknown userid -- Resolved at UseGalaxy.org 08/31/2022

**URL:** <https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570>\
**Category:** usegalaxy.org support\
**Tags:** variant-analysis\
**Created:** [August 31, 2022, 5:56am UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570 "2022-08-31T05:56:30Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [September 12, 2022, 4:38pm UTC](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570/12 "2022-09-12T16:38:39Z")

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Hello all,

Issues should be resolved again. Thanks for reporting the problem!

Related Q&A

> [@Job error "unknown userid" at UseGalaxy.org June 15-16, 2022 -- Resolved, try a rerun](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202/4):
>
> Hi @Partha_pr_roy We had a few server side issues over the weekend. Server connection issues are resolved. Please try a rerun for any job failures. Server status: [https://status.galaxyproject.org/](https://status.galaxyproject.org/) Thanks for reporting the problem!

> [@Error : Could not lookup the current user's information: user: unknown userid 819800 -- Resolved at UseGalaxy.org 09/12/2022](https://help.galaxyproject.org/t/error-could-not-lookup-the-current-users-information-user-unknown-userid-819800-resolved-at-usegalaxy-org-09-12-2022/8654/2):
>
> Same error using RNA STAR. e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800 e[31mFATAL: e[0m Couldn’t determine user account information: user: unknown userid 819800

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_[View the full topic](https://help.galaxyproject.org/t/fatal-0m-couldnt-determine-user-account-information-user-unknown-userid-resolved-at-usegalaxy-org-08-31-2022/8570)._