# File remain greyed out

**URL:** <https://help.galaxyproject.org/t/file-remain-greyed-out/16505>\
**Category:** usegalaxy.org support\
**Created:** [November 19, 2025, 7:03pm UTC](https://help.galaxyproject.org/t/file-remain-greyed-out/16505 "2025-11-19T19:03:35Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [November 19, 2025, 9:51pm UTC](https://help.galaxyproject.org/t/file-remain-greyed-out/16505/2 "2025-11-19T21:51:00Z")

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Welcome @Nadya

We have one cluster that is extremely busy! The size of the data will be unrelated. Instead, the cluster dispatching could account for a few more queued jobs that usual right now. The backlog should clear sometime later today so be sure to stay connected to Galaxy if the file is coming from your computer (and not a URL).

- XRef → [Cluster delays at UseGalaxy.org Nov 19 2025: Resolved. Please allow queued jobs to process! Failures, while unexpected, may be rerun - #4 by Jon\_Colman](https://help.galaxyproject.org/t/cluster-delays-at-usegalaxy-org-nov-19-2025-resolved-please-allow-queued-jobs-to-process-failures-while-unexpected-may-be-rerun/16503/4)

If you would like to share a link to your shared history, we can confirm whether you job is in this group, plus screen it for other potential issues on our side. We won’t be able to see your file – just whether the job is configured correctly and part of this delayed group.

- How to share for feedback. → [How to get faster help with your question](https://help.galaxyproject.org/t/how-to-get-faster-help-with-your-question/11469)

Apologies for the confusion but you are in the right place for help! So, let’s start here and follow up until this is fully resolved. 🙂

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_[View the full topic](https://help.galaxyproject.org/t/file-remain-greyed-out/16505)._