# Finding the contact for a Galaxy server **URL:** \ **Category:** Uncategorized\ **Tags:** account, resources\ **Created:** [January 13, 2022, 2:28pm UTC](https://help.galaxyproject.org/t/finding-the-contact-for-a-galaxy-server/7317 "2022-01-13T14:28:48Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Steffi\_Chan](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/steffi_chan/32/3041_2.png) [@Steffi\_Chan](https://help.galaxyproject.org/u/Steffi_Chan)\ **Post date:** [January 13, 2022, 2:28pm UTC](https://help.galaxyproject.org/t/finding-the-contact-for-a-galaxy-server/7317/1 "2022-01-13T14:28:48Z")
Dear admin, I cannot access my Galaxy account for the past week, whenever I tried to login to my account, the system states that it fails to submit email and requires me to contact the administrator. I also tried resetting the password but failed as well. I further attempted to register a new account using a different email, unfortunately no verification email was sent to me and log-in access was not granted as the system states I have not activated my account. As I am using the Galaxy system for my university assignment, I need to prove that it was a system error with some evidence such as an email reply. Kindly advise me on this matter. Thank you for your attention. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [January 14, 2022, 8:02pm UTC](https://help.galaxyproject.org/t/finding-the-contact-for-a-galaxy-server/7317/2 "2022-01-14T20:02:27Z")
Hi @Steffi_Chan To help, we need to know which Galaxy server are you working at. Please post back the server URL. ---
**Author:** ![Steffi\_Chan](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/steffi_chan/32/3041_2.png) [@Steffi\_Chan](https://help.galaxyproject.org/u/Steffi_Chan)\ **Post date:** [January 16, 2022, 10:24pm UTC](https://help.galaxyproject.org/t/finding-the-contact-for-a-galaxy-server/7317/3 "2022-01-16T22:24:52Z")
Hi @jennaj, Thank you for your prompt reply. My Galaxy server is [http://galaxy.rhc.ac.ir](http://galaxy.rhc.ac.ir) ---
**Author:** ![bjoern.gruening](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/bjoern.gruening/32/10_2.png) [@bjoern.gruening](https://help.galaxyproject.org/u/bjoern.gruening)\ **Post date:** [January 23, 2022, 11:14am UTC](https://help.galaxyproject.org/t/finding-the-contact-for-a-galaxy-server/7317/4 "2022-01-23T11:14:28Z")
@Steffi_Chan I’m afraid you need to contact the admins of this particular server. Please have a look here: [http://galaxy.rhc.ac.ir/static/contact\_us.html](http://galaxy.rhc.ac.ir/static/contact_us.html) ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [September 23, 2022, 10:52pm UTC](https://help.galaxyproject.org/t/finding-the-contact-for-a-galaxy-server/7317/5 "2022-09-23T22:52:58Z")
---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [April 7, 2026, 11:35pm UTC](https://help.galaxyproject.org/t/finding-the-contact-for-a-galaxy-server/7317/6 "2026-04-07T23:35:59Z")
### How to find the contact for a Galaxy server If you are working at a **public** Galaxy server, the server administrative contact will be in your original account activation email (the one with the link!) or possibly on the server login page or the homepage or under the ❔ icon at the top. You may also check the **Galaxy Directory** here → [Use Galaxy | Galaxy Hub](https://galaxyproject.org/use/). However, if you are working at your school’s private Galaxy server, this information is unlikely to be public. Contacting your instructor is usually the next step. Not sure?? Please start up a new topic and ask! We’ll need to know the **server URL** from the top of your browser window. 🚁 Please _do not_ post your email address! And **never** post your password anywhere! Galaxy works about the same everywhere, so you are always welcome if you need any help with troubleshooting, tools or using Galaxy’s resources! 🚀 Be sure to [read about how to ask a good question](https://help.galaxyproject.org/t/how-to-get-faster-help-with-your-question/11469).