I cannot access my Galaxy account for the past week, whenever I tried to login to my account, the system states that it fails to submit email and requires me to contact the administrator. I also tried resetting the password but failed as well.
I further attempted to register a new account using a different email, unfortunately no verification email was sent to me and log-in access was not granted as the system states I have not activated my account.
As I am using the Galaxy system for my university assignment, I need to prove that it was a system error with some evidence such as an email reply.
Kindly advise me on this matter. Thank you for your attention.
If you are working at a public Galaxy server, the server administrative contact will be in your original account activation email (the one with the link!) or possibly on the server login page or the homepage or under the icon at the top. You may also check the Galaxy Directory here → Use Galaxy | Galaxy Hub.
However, if you are working at your school’s private Galaxy server, this information is unlikely to be public. Contacting your instructor is usually the next step.
Not sure?? Please start up a new topic and ask! We’ll need to know the server URL from the top of your browser window.
Please do not post your email address! And never post your password anywhere!
Galaxy works about the same everywhere, so you are always welcome if you need any help with troubleshooting, tools or using Galaxy’s resources! Be sure to read about how to ask a good question.
icon at the top. You may also check the Galaxy Directory here → 
Please do not post your email address! And never post your password anywhere!
Be sure to