# Galaxy Europe – jobs stuck in "new" state

**URL:** <https://help.galaxyproject.org/t/galaxy-europe-jobs-stuck-in-new-state/18561>\
**Category:** usegalaxy.eu support\
**Created:** [October 29, 2026, 8:58pm UTC](https://help.galaxyproject.org/t/galaxy-europe-jobs-stuck-in-new-state/18561 "2026-10-29T20:58:02Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [October 30, 2026, 3:38am UTC](https://help.galaxyproject.org/t/galaxy-europe-jobs-stuck-in-new-state/18561/4 "2026-10-30T03:38:37Z")

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Hello @lucasguimaraes @mohammed.mhawish @dstojevic

Yes, the [UseGalaxy.eu](http://UseGalaxy.eu) server is very very busy right now! Getting your jobs into the queue is what you can do.

The `new` state is a queued state. I just posted some advice to a different question but this also applies for all.

> [@GROMACS Energy Minimization job stuck in NEW state](https://help.galaxyproject.org/t/gromacs-energy-minimization-job-stuck-in-new-state/18546/2):
>
> You jobs are currently queued. This is expected at all of the public Galaxy servers. Our best advice is to allow queued job to remain queued (grey) until they execute (yellow) and complete (green or red) → [FAQ: Understanding job statuses](https://galaxyproject.github.io/training-material/faqs/galaxy/datasets_job_status.html) . Deleting and rerunning places the new job back at the end of the queue again, extending your wait time, so please try to avoid this!
> 
> To check that the server itself is running Ok, you can review the current work. Thousands of jobs complete every hour, every day! You can use your browser find function to search by tool names too! → [How to see the UseGalaxy.eu job queue statistics - #2 by jennaj](https://help.galaxyproject.org/t/how-to-see-the-usegalaxy-eu-job-queue-statistics/11837/2)
> 
> If you have an error, we can help with a review here if you share back your history. → [FAQ: Sharing your History](https://training.galaxyproject.org/training-material/faqs/galaxy/histories_sharing.html)
> 
> We hope this helps and that your job has completed by now! 🙂

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The [UseGalaxy.eu](http://UseGalaxy.eu) core administrators follow our discussions here so if anything changes, they will let us know. From the statistics we can all see that there are many pending jobs and many executing jobs and some patience is needed for now. → [https://stats.galaxyproject.eu/](https://stats.galaxyproject.eu/)

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