# HiCexplorer issues

**URL:** <https://help.galaxyproject.org/t/hicexplorer-issues/12339>\
**Category:** Uncategorized\
**Tags:** troubleshooting, epigenetics, hic\
**Created:** [April 29, 2024, 3:34am UTC](https://help.galaxyproject.org/t/hicexplorer-issues/12339 "2024-04-29T03:34:36Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Millicen](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/millicen/32/5303_2.png) [@Millicen](https://help.galaxyproject.org/u/Millicen)\
**Post date:** [April 29, 2024, 3:34am UTC](https://help.galaxyproject.org/t/hicexplorer-issues/12339/1 "2024-04-29T03:34:36Z")

</div>

I am using Hi-C explorer to analyse my data with a custome reference genome. However, I am unable to generate an output with the hiCBuildMatrix. I keep getting errors despite several attempts

---

<div class="post-metadata">

**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [April 29, 2024, 4:49pm UTC](https://help.galaxyproject.org/t/hicexplorer-issues/12339/2 "2024-04-29T16:49:55Z")

</div>

Hi @Millicen

Do you want to share the job, inputs, parameters? We can probably help to figure out what is going on. See the banner for how to share a history, or see these two FAQs directly. The first tells you what kind of information people need when reviewing, and the second has a link to FAQs with the how-to for the history share part (or you can copy/paste all of that back).

- [Troubleshooting resources for errors or unexpected results](https://help.galaxyproject.org/docs?topic=42)
- [How to get faster help with your question](https://help.galaxyproject.org/docs?topic=11469)

And, if you want to try yourself first, this FAQ is about how to set up a custom genome. If you solve this, you can let us know, too!

- [FAQ: How to use Custom Reference Genomes?](https://training.galaxyproject.org/training-material/faqs/galaxy/reference_genomes_custom_genomes.html)

Tutorials that include **HiC** tools. These are also linked from the bottom of the tool forms.

- [Galaxy Training!](https://training.galaxyproject.org/training-material/by-tool/bgruening/hicexplorer_hicbuildmatrix.html)