# How to permanently delete data, account quota recalculations, and related topics **URL:** \ **Category:** Uncategorized\ **Tags:** storage-dashboard\ **Created:** [September 12, 2019, 2:52pm UTC](https://help.galaxyproject.org/t/how-to-permanently-delete-data-account-quota-recalculations-and-related-topics/2099 "2019-09-12T14:52:32Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [September 12, 2019, 9:16pm UTC](https://help.galaxyproject.org/t/how-to-permanently-delete-data-account-quota-recalculations-and-related-topics/2099/6 "2019-09-12T21:16:54Z")
I recalculated disk usage and it is still pretty high: 232.5 GB You are also using two accounts, which is a more immediate problem. **You should write in to [galaxy-bugs@lists.galaxyproject.org](mailto:galaxy-bugs@lists.galaxyproject.org) immediately** so that we can sort out your duplicated accounts before they are both picked up and deleted. Once that is resolved, we can figure out why you are unable to permanently delete data, privately via email. This is what happens when duplicated accounts are monitored by a human (no data loss and consolidation is possible). > [@Accounts deleted from Galaxy Main to enforce posted Terms and Conditions](https://help.galaxyproject.org/t/accounts-deleted-from-galaxy-main-to-enforce-posted-terms-and-conditions/1429/3): > > This notice applies to everyone who has found their account deleted unexpectedly from [usegalaxy.org](http://usegalaxy.org). There is an end-user limit of one account per user per public Galaxy server, including Galaxy Main [https://usegalaxy.org](https://usegalaxy.org). Many end-users were found to be associated with two or more accounts. Several were deleted to meet posted [Terms and Conditions](https://usegalaxy.org/static/terms.html). Duplicated account reviews and deletions will continue. Any single user may have one account, and one account only, at Galaxy Main [https://usegalax…](https://usegalaxy.org) When duplicates are detected by automated processes, it usually results in full data loss, as noted in all account activation emails. Quote: > By clicking on the above link and opening a Galaxy account you are also confirming that you have read and agreed to Galaxy’s Terms and Conditions for use of this service ([https://usegalaxy.org/static/terms.html](https://usegalaxy.org/static/terms.html)). This includes a quota limit of one account per user. Attempts to subvert this limit by creating multiple accounts or through any other method may result in termination of all associated accounts and data. Let’s fix this, now and fast. --- _[View the full topic](https://help.galaxyproject.org/t/how-to-permanently-delete-data-account-quota-recalculations-and-related-topics/2099)._