# I want to retrieve my old account with complete research history **URL:** \ **Category:** usegalaxy.eu support\ **Tags:** account\ **Created:** [December 23, 2025, 8:50am UTC](https://help.galaxyproject.org/t/i-want-to-retrieve-my-old-account-with-complete-research-history/16592 "2025-12-23T08:50:43Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![IQAN](https://avatars.discourse-cdn.com/v4/letter/i/77aa72/32.png) [@IQAN](https://help.galaxyproject.org/u/IQAN)\ **Post date:** [December 23, 2025, 8:50am UTC](https://help.galaxyproject.org/t/i-want-to-retrieve-my-old-account-with-complete-research-history/16592/1 "2025-12-23T08:50:43Z")
I have lost my previous [Galaxy.eu](http://Galaxy.eu) account. The data is lost too from all my lung microbiome research. I wanted to resume my work from June 2022 and was unable to do so. To makeup for the loss, i tried to reactivate my account through gmail, but no history. ---
**Author:** ![IQAN](https://avatars.discourse-cdn.com/v4/letter/i/77aa72/32.png) [@IQAN](https://help.galaxyproject.org/u/IQAN)\ **Post date:** [December 23, 2025, 9:21am UTC](https://help.galaxyproject.org/t/i-want-to-retrieve-my-old-account-with-complete-research-history/16592/2 "2025-12-23T09:21:25Z")
Anyone there??? ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [December 23, 2025, 7:27pm UTC](https://help.galaxyproject.org/t/i-want-to-retrieve-my-old-account-with-complete-research-history/16592/3 "2025-12-23T19:27:05Z")
Welcome @IQAN Would you be able to clarify a bit more? > [@IQAN](#): > > I have lost my previous [Galaxy.eu](http://Galaxy.eu) account. Do you mean that you deleted your account, or that you are having trouble logging into your old account? > [@IQAN](#): > > To makeup for the loss, i tried to reactivate my account through gmail, but no history. Can you explain how you were doing this? Did you try to reset your password? Or, did you recreate the account? If the account was deleted before, by you, then the data has already been fully removed. The [UseGalaxy.eu](http://UseGalaxy.eu) server is GDPR compliant. Meaning, you will be “forgotten” after the account is deleted. The full details can be found here. → [GDPR | GDPR Compliance Documentation](https://usegalaxy-eu.github.io/gdpr/) However – I’m wondering if your original account may still exist. If it used a different email address, then this could be true. This is why I am asking about how the account was “deleted”. Was it just abandoned before? Was it at this server or maybe at a different server? Let’s start there, thanks! 🙂 * * * **XRef** - Galaxy accounts are server specific, and you are welcome to have an account at each. The original account activation email usually has the details about the server. - Galaxy accounts are based on a registered email address. You can update which email to use in user preferences (job or school changes, or just your preference). - The account password can be reset on the account login page. Be exact with the email address since these are case sensitive. You last confirmation email will have the format included. - [Galaxy FAQs](https://galaxyproject.github.io/training-material/faqs/galaxy/#account) for 🧑‍🔬 Accounts ---
**Author:** ![IQAN](https://avatars.discourse-cdn.com/v4/letter/i/77aa72/32.png) [@IQAN](https://help.galaxyproject.org/u/IQAN)\ **Post date:** [December 24, 2025, 6:42am UTC](https://help.galaxyproject.org/t/i-want-to-retrieve-my-old-account-with-complete-research-history/16592/4 "2025-12-24T06:42:22Z")
Hello, thanks for your response. My issue was resolved yesterday. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [April 8, 2026, 12:14am UTC](https://help.galaxyproject.org/t/i-want-to-retrieve-my-old-account-with-complete-research-history/16592/5 "2026-04-08T00:14:03Z")