# JBrowse failing to show output **URL:** \ **Category:** Uncategorized\ **Tags:** galaxy-local, jbrowse\ **Created:** [December 22, 2022, 12:19am UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212 "2022-12-22T00:19:25Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![cjkeist](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/cjkeist/32/4490_2.png) [@cjkeist](https://help.galaxyproject.org/u/cjkeist)\ **Post date:** [December 22, 2022, 12:19am UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/1 "2022-12-22T00:19:25Z")
I have new Galaxy 22.05 running on Centos 7 server. The user is having an issue getting JBrowser to display any output. This is the error: JBrowse window.onerror=function(msg){ if( document.body ) document.body.setAttribute(“JSError”,msg); } if(window.process&&process.versions&&process.versions.electron) { window.electronRequire = require; delete window.require; } html, body, div.jbrowse { margin: 0; padding: 0; height: 100%; width: 100%; } # Loading… JBrowseDefaultMainPage I’m uploading a screenshot of how they submitted ![FileOpen](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/b/bf1e4f30789dddd673e3a77aa7a3744d1a0815b4.png) the job if this helps. ---
**Author:** ![igor](https://avatars.discourse-cdn.com/v4/letter/i/dec6dc/32.png) [@igor](https://help.galaxyproject.org/u/igor)\ **Post date:** [December 22, 2022, 2:43am UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/2 "2022-12-22T02:43:46Z")
Hi @cjkeist based on ‘green’ status, JBrowse job has been completed. The tracks might not be visible by default. > **[Galaxy Training: Genomic Data Visualisation with JBrowse](https://training.galaxyproject.org/training-material/topics/visualisation/tutorials/jbrowse/tutorial.html)** > > Training material for data visualisation in Galaxy Hope that helps. Kind regards, Igor ---
**Author:** ![cjkeist](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/cjkeist/32/4490_2.png) [@cjkeist](https://help.galaxyproject.org/u/cjkeist)\ **Post date:** [December 22, 2022, 4:30pm UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/3 "2022-12-22T16:30:56Z")
Thank you. I get the same error trying to follow the tutorial. See attached pics. The version of JBrowse I installed is 44. Should I try installing older versions? ![Screen Shot 2022-12-22 at 8.23.02 AM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/0/07c4d21318d74c2cecf9efe316333625d30a321d.png) ![Screen Shot 2022-12-22 at 8.24.20 AM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/1/162365df6a3935d63c6d791d3e47cd93c0f1c43c.png) ![Screen Shot 2022-12-22 at 8.24.48 AM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/7/775bd706b6010c5222cec4149cc80ccdadb248c6.png) ---
**Author:** ![cjkeist](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/cjkeist/32/4490_2.png) [@cjkeist](https://help.galaxyproject.org/u/cjkeist)\ **Post date:** [December 22, 2022, 5:58pm UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/4 "2022-12-22T17:58:07Z")
Update, I now have something coming up. Not sure what I did. I found another thread about tools not displaying HTML. From that they stated to make sure the tool set is listed in the Manage Allowlist. When I went to that page, it did list several tool sets there including JBrowse. However when I click on one of the buttons, I think owner, everything in the manage list got removed. So now my manage list is emply, but JBrowse is displaying. But it never displays any data, it looks to be stuck on “loading”. ![Screen Shot 2022-12-22 at 9.57.52 AM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/9/971b3af9c3d7c549e13304d2ee42dad44d56c837.png) ---
**Author:** ![igor](https://avatars.discourse-cdn.com/v4/letter/i/dec6dc/32.png) [@igor](https://help.galaxyproject.org/u/igor)\ **Post date:** [December 23, 2022, 2:02am UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/5 "2022-12-23T02:02:30Z")
Hi @cjkeist I am confused now. The original message is tagged ‘[usegalaxy.org](http://usegalaxy.org)’, while you somehow can access Allowlist. Do you use a personal Galaxy with admin access? I believe JBrowse should be in Allowlist to show the content. Kind regards, Igor ---
**Author:** ![igor](https://avatars.discourse-cdn.com/v4/letter/i/dec6dc/32.png) [@igor](https://help.galaxyproject.org/u/igor)\ **Post date:** [December 23, 2022, 2:05am UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/6 "2022-12-23T02:05:36Z")
I am truly sorry: you clearly stated that you have a new Galaxy. I was confused by ‘[usegalaxy.org](http://usegalaxy.org)’ tag. Kind regards, Igor ---
**Author:** ![cjkeist](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/cjkeist/32/4490_2.png) [@cjkeist](https://help.galaxyproject.org/u/cjkeist)\ **Post date:** [December 23, 2022, 6:26pm UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/7 "2022-12-23T18:26:34Z")
Sorry, yes this is our own Galaxy server we are running. Didn’t realize the tag for the [usegalaxy.org](http://usegalaxy.org) site, thought it was for general questions on Galaxy server. I have tried installing different versions of JBrowse but nothing has worked yet. Thinking it might be a permissions problem but I’m not sure where the data is saved on the server. The installation was done by the Galaxy user account on our server so I would assume all permissions should be set for that account to read/write. ![Screen Shot 2022-12-23 at 10.25.38 AM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/4/4ea43d176febea16aea78633a4af38a6b31b90ec.png) ---
**Author:** ![cjkeist](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/cjkeist/32/4490_2.png) [@cjkeist](https://help.galaxyproject.org/u/cjkeist)\ **Post date:** [December 23, 2022, 6:29pm UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/8 "2022-12-23T18:29:45Z")
If there is a different forum I should be posting this to for running your own Galaxy server let me know. Thanks… ---
**Author:** ![igor](https://avatars.discourse-cdn.com/v4/letter/i/dec6dc/32.png) [@igor](https://help.galaxyproject.org/u/igor)\ **Post date:** [January 2, 2023, 11:41pm UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/9 "2023-01-02T23:41:13Z")
Hi @cjkeist it is a proper forum for issues like this one, but you need an input from a person with Galaxy admin skills. I have not dealt with local Galaxy for years. Kind regards, Igor ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [March 1, 2023, 9:57pm UTC](https://help.galaxyproject.org/t/jbrowse-failing-to-show-output/9212/10 "2023-03-01T21:57:23Z")