# Job Error "unknown userid 819800" Sep 10th, 2022 -- Resolved, please try a rerun

**URL:** <https://help.galaxyproject.org/t/job-error-unknown-userid-819800-sep-10th-2022-resolved-please-try-a-rerun/8634>\
**Category:** usegalaxy.org support\
**Tags:** mapping, server-side-error\
**Created:** [September 10, 2022, 8:16am UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-819800-sep-10th-2022-resolved-please-try-a-rerun/8634 "2022-09-10T08:16:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sweetroot](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@sweetroot](https://help.galaxyproject.org/u/sweetroot)\
**Post date:** [September 10, 2022, 8:16am UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-819800-sep-10th-2022-resolved-please-try-a-rerun/8634/1 "2022-09-10T08:16:17Z")

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I tried to perform mapping with BWA-MEM using fastq files to reference genome, which absolutely worked yesterday. But since this morning I kept getting error saying:

[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800  
[31mFATAL: e[0m Couldn’t determine user account information: user: unknown userid 819800

Would you be able to assist me on this? I also tried using the fastq files of the ones successfully mapped yesterday, but it also returned as error. I do not understand why it kept getting error.

Thank you so much!

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**Author:** ![Vincent](https://avatars.discourse-cdn.com/v4/letter/v/e9bcb4/32.png) [@Vincent](https://help.galaxyproject.org/u/Vincent)\
**Post date:** [September 12, 2022, 10:11am UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-819800-sep-10th-2022-resolved-please-try-a-rerun/8634/2 "2022-09-12T10:11:03Z")

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Same thing with featureCounts, DESEQ2, HISAT2…  
e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [September 12, 2022, 4:43pm UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-819800-sep-10th-2022-resolved-please-try-a-rerun/8634/3 "2022-09-12T16:43:59Z")

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Hello @Vincent and @sweetroot

The problem has been resolved. Thanks for reporting it!

> [@Error : Could not lookup the current user's information: user: unknown userid 819800 -- Resolved at UseGalaxy.org 09/12/2022](https://help.galaxyproject.org/t/error-could-not-lookup-the-current-users-information-user-unknown-userid-819800-resolved-at-usegalaxy-org-09-12-2022/8654):
>
> Hello, I saw on some topics that I’m not the only one who have an error message, here by using DESEQ2 or featureCounts, or HISAT2… The message is the next one : ?[33mWARNING:?[0m Could not lookup the current user’s information: user: unknown userid 819800 Some help ? Thanks a lot

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [September 12, 2022, 4:45pm UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-819800-sep-10th-2022-resolved-please-try-a-rerun/8634/4 "2022-09-12T16:45:57Z")

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