# Job error "unknown userid" at UseGalaxy.org June 15-16, 2022 -- Resolved, try a rerun

**URL:** <https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202>\
**Category:** usegalaxy.org support\
**Tags:** server-side-error\
**Created:** [June 16, 2022, 4:02am UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202 "2022-06-16T04:02:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![atsathe](https://avatars.discourse-cdn.com/v4/letter/a/ccd318/32.png) [@atsathe](https://help.galaxyproject.org/u/atsathe)\
**Post date:** [June 16, 2022, 4:02am UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202/1 "2022-06-16T04:02:12Z")

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I’m trying to do alignment using trimmed, paired (by Trimmomatic) R1 and R2 fastq files. I’m using appropriate reference file (.fa). While executing the HISAT2 operation I’m getting the following error.  
e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800  
e[31mFATAL: e[0m Couldn’t determine user account information: user: unknown userid 819800

I don’t understand what the issue is about. Please help me to solve this issue.

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [June 17, 2022, 12:30am UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202/2 "2022-06-17T00:30:00Z")

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Hi @atsathe

We communicated about this via email already, but for others reading:

This was a transient cluster error at [UseGalaxy.org](http://UseGalaxy.org) that is now corrected. Any jobs that failed with this error should be rerun.

Thanks!

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**Author:** ![Partha\_pr\_roy](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/partha_pr_roy/32/3636_2.png) [@Partha\_pr\_roy](https://help.galaxyproject.org/u/Partha_pr_roy)\
**Post date:** [September 12, 2022, 3:06pm UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202/3 "2022-09-12T15:06:15Z")

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e[33mWARNING:e[0m Could not lookup the current user’s information: user: unknown userid 819800

Having the same issue

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [September 12, 2022, 4:36pm UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202/4 "2022-09-12T16:36:47Z")

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Hi @Partha_pr_roy

We had a few server side issues over the weekend.

Server connection issues are resolved. Please try a rerun for any job failures.

Server status: [https://status.galaxyproject.org/](https://status.galaxyproject.org/)

Thanks for reporting the problem!

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [September 12, 2022, 4:45pm UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202/5 "2022-09-12T16:45:39Z")

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