# Just opened account recently and cant access shared data

**URL:** <https://help.galaxyproject.org/t/just-opened-account-recently-and-cant-access-shared-data/3739>\
**Category:** Uncategorized\
**Tags:** gtn-tutorial, server-side-error\
**Created:** [May 20, 2020, 2:42pm UTC](https://help.galaxyproject.org/t/just-opened-account-recently-and-cant-access-shared-data/3739 "2020-05-20T14:42:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Akat](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@Akat](https://help.galaxyproject.org/u/Akat)\
**Post date:** [May 20, 2020, 2:42pm UTC](https://help.galaxyproject.org/t/just-opened-account-recently-and-cant-access-shared-data/3739/1 "2020-05-20T14:42:06Z")

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I am currently enrolled in the intro to galaxy class with coursera and registered for a galaxy account. I tried to get shared data from the tab on the top and there is a blank screen.

thanks

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [May 20, 2020, 3:05pm UTC](https://help.galaxyproject.org/t/just-opened-account-recently-and-cant-access-shared-data/3739/2 "2020-05-20T15:05:40Z")

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Hello @Akat

What is the URL of the public Galaxy server you are working at?

Thanks!

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**Author:** ![Akat](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@Akat](https://help.galaxyproject.org/u/Akat)\
**Post date:** [May 20, 2020, 3:10pm UTC](https://help.galaxyproject.org/t/just-opened-account-recently-and-cant-access-shared-data/3739/3 "2020-05-20T15:10:23Z")

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[usegalaxy.org](http://usegalaxy.org), my public name is histotech

thank you

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [May 20, 2020, 6:13pm UTC](https://help.galaxyproject.org/t/just-opened-account-recently-and-cant-access-shared-data/3739/4 "2020-05-20T18:13:26Z")

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Hi @Akat

Thank you for reporting the problem! We can confirm that `Shared Data > Data Libraries` is not loading correctly.

We are working to resolve the issue. More feedback soon!

Jen

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**Author:** ![Akat](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@Akat](https://help.galaxyproject.org/u/Akat)\
**Post date:** [May 20, 2020, 6:23pm UTC](https://help.galaxyproject.org/t/just-opened-account-recently-and-cant-access-shared-data/3739/5 "2020-05-20T18:23:41Z")

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thank you so much

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**Author:** ![Akat](https://avatars.discourse-cdn.com/v4/letter/a/7cd45c/32.png) [@Akat](https://help.galaxyproject.org/u/Akat)\
**Post date:** [May 20, 2020, 8:55pm UTC](https://help.galaxyproject.org/t/just-opened-account-recently-and-cant-access-shared-data/3739/6 "2020-05-20T20:55:55Z")

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up and running

thanks again 🙂