# Maker: Failed to communicate with remote job server

**URL:** <https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064>\
**Category:** usegalaxy.eu support\
**Tags:** communication-server, server-side-error, genome-annotation\
**Created:** [September 9, 2019, 11:11pm UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064 "2019-09-09T23:11:59Z")\
**Posts on this page:** 8\
**Page:** 1

<div class="post-metadata">

**Author:** ![tayabsoomro](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/tayabsoomro/32/886_2.png) [@tayabsoomro](https://help.galaxyproject.org/u/tayabsoomro)\
**Post date:** [September 9, 2019, 11:11pm UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064/1 "2019-09-09T23:11:59Z")

</div>

Hi, I am trying to run Maker but it gives me the following error:

Failed to communicate with remote job server.

Any ideas on how to fix this?

---

<div class="post-metadata">

**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [September 9, 2019, 11:49pm UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064/2 "2019-09-09T23:49:44Z")

</div>

Hi @tayabsoomro

To confirm, you are working at the Galaxy EU [https://usegalaxy.eu](https://usegalaxy.eu) public server?

Try a rerun or two. Sometimes network traffic can get busy on any server.

If that doesn’t resolve the problem, the admins (@hexylena @bjoern.gruening) can help.

Thanks,

---

<div class="post-metadata">

**Author:** ![tayabsoomro](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/tayabsoomro/32/886_2.png) [@tayabsoomro](https://help.galaxyproject.org/u/tayabsoomro)\
**Post date:** [September 10, 2019, 12:26am UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064/3 "2019-09-10T00:26:38Z")

</div>

Yes, I am working with Galaxy EU public server.

I did try rerun a multiple times with no luck unfortunately.

- Tayab

---

<div class="post-metadata">

**Author:** ![gmauro](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/gmauro/32/904_2.png) [@gmauro](https://help.galaxyproject.org/u/gmauro)\
**Post date:** [September 10, 2019, 4:56pm UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064/4 "2019-09-10T16:56:13Z")

</div>

It is not a communication issue with the remote server (as “wrongly”  
reported by Galaxy) but a problem with the configuration of the tool, particularly with the Repeat Masking section.

---

<div class="post-metadata">

**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [September 10, 2019, 5:08pm UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064/5 "2019-09-10T17:08:47Z")

</div>

Thanks, @gmauro – I didn’t recognize that might be the issue.

Pinging the EU server admins again @hexylena @bjoern.gruening

---

<div class="post-metadata">

**Author:** ![bjoern.gruening](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/bjoern.gruening/32/10_2.png) [@bjoern.gruening](https://help.galaxyproject.org/u/bjoern.gruening)\
**Post date:** [September 11, 2019, 11:46am UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064/6 "2019-09-11T11:46:02Z")

</div>

I tried to fix this at [https://github.com/galaxyproject/tools-iuc/pull/2592](https://github.com/galaxyproject/tools-iuc/pull/2592)

Can you try maker on [usegalaxy.eu](http://usegalaxy.eu) again @tayabsoomro

Thanks,  
Bjoern

---

<div class="post-metadata">

**Author:** ![tayabsoomro](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/tayabsoomro/32/886_2.png) [@tayabsoomro](https://help.galaxyproject.org/u/tayabsoomro)\
**Post date:** [September 11, 2019, 3:00pm UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064/7 "2019-09-11T15:00:41Z")

</div>

@bjoern.gruening I tried it again and I see the same issue.

---

<div class="post-metadata">

**Author:** ![bjoern.gruening](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/bjoern.gruening/32/10_2.png) [@bjoern.gruening](https://help.galaxyproject.org/u/bjoern.gruening)\
**Post date:** [September 11, 2019, 3:14pm UTC](https://help.galaxyproject.org/t/maker-failed-to-communicate-with-remote-job-server/2064/8 "2019-09-11T15:14:05Z")

</div>

Can you please send a new error report?