# MSMetaEnhancer can't reach services if running on usegalaxy.eu **URL:** \ **Category:** usegalaxy.eu support\ **Tags:** proteomics\ **Created:** [February 29, 2024, 10:19am UTC](https://help.galaxyproject.org/t/msmetaenhancer-cant-reach-services-if-running-on-usegalaxy-eu/11821 "2024-02-29T10:19:50Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![hechth](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/hechth/32/4510_2.png) [@hechth](https://help.galaxyproject.org/u/hechth)\ **Post date:** [February 29, 2024, 10:19am UTC](https://help.galaxyproject.org/t/msmetaenhancer-cant-reach-services-if-running-on-usegalaxy-eu/11821/1 "2024-02-29T10:19:50Z")
The MSMetaEnhancer tool can’t reach webservices like PubChem and IDSM when running on [usegalaxy.eu](http://usegalaxy.eu). An example history is available here: [Galaxy](https://usegalaxy.eu/u/hechth/h/msme-bug-report) The tool passes but the logfile - dataset 3 - contains the information that the service is not available. This is not observed on other galaxy instances - does [usegalaxy.eu](http://usegalaxy.eu) somehow regulate outgoing HTTP requests? Other computations which don’t require access to web services are working fine, see the datasets 4 and 5 in the shared history. The tool id is toolshed.g2.bx.psu.edu/repos/recetox/msmetaenhancer/msmetaenhancer/0.3.0+galaxy3 ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [March 4, 2024, 9:04pm UTC](https://help.galaxyproject.org/t/msmetaenhancer-cant-reach-services-if-running-on-usegalaxy-eu/11821/2 "2024-03-04T21:04:07Z")
Hi @hechth Those look to me like the term given in the input metadata wasn’t matched at the external site. What am I missing? Maybe screenshot out the parts I should pay attention to? And, this query works other places? Other public servers? Or just on other private servers? And 2, let’s ask the EU people what they think. Maybe @wm75 can help? ---
**Author:** ![hechth](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/hechth/32/4510_2.png) [@hechth](https://help.galaxyproject.org/u/hechth)\ **Post date:** [March 18, 2024, 12:57pm UTC](https://help.galaxyproject.org/t/msmetaenhancer-cant-reach-services-if-running-on-usegalaxy-eu/11821/3 "2024-03-18T12:57:42Z")
Hi Jenna, yes, the same dataset and query work on other servers - sorry I should have attached a history from those as well - see the history here: [https://umsa.cerit-sc.cz/u/hechth/h/galaxy-bug-report-umsa](https://umsa.cerit-sc.cz/u/hechth/h/galaxy-bug-report-umsa) ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [March 18, 2024, 7:58pm UTC](https://help.galaxyproject.org/t/msmetaenhancer-cant-reach-services-if-running-on-usegalaxy-eu/11821/4 "2024-03-18T19:58:48Z")
I’m reviewing your other history 🙂 thanks for posting it!! As a guess, this is probably a tool configuration issue. We can open a ticket once I’m done and this is confirmed. The cross-check example at another server adds great context for the fix up. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [March 18, 2024, 10:54pm UTC](https://help.galaxyproject.org/t/msmetaenhancer-cant-reach-services-if-running-on-usegalaxy-eu/11821/5 "2024-03-18T22:54:14Z")
Hi @hechth Yes, I see that the EU server is reporting this, and it is impacting the attribute discovery rates. > → ServiceNotAvailable - PubChem: inchi → isomeric\_smiles: > Service PubChem not available. I’ved ticketed the issue here → [Dependency issue: msmetaenhancer · Issue #1143 · usegalaxy-eu/infrastructure-playbook · GitHub](https://github.com/usegalaxy-eu/infrastructure-playbook/issues/1143) The EU team will probably write back here once resolved, or feel free to follow the ticket. Thanks for the extra followup 🙂 ---
**Author:** ![bjoern.gruening](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/bjoern.gruening/32/10_2.png) [@bjoern.gruening](https://help.galaxyproject.org/u/bjoern.gruening)\ **Post date:** [January 9, 2025, 6:38pm UTC](https://help.galaxyproject.org/t/msmetaenhancer-cant-reach-services-if-running-on-usegalaxy-eu/11821/6 "2025-01-09T18:38:00Z")
This should work with the latest version.