# PlantTribes - GeneFamilyClassifier not working **URL:** \ **Category:** usegalaxy.org support\ **Tags:** server-open-issue\ **Created:** [October 27, 2022, 9:33pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915 "2022-10-27T21:33:13Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Huiting120](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/huiting120/32/3759_2.png) [@Huiting120](https://help.galaxyproject.org/u/Huiting120)\ **Post date:** [October 27, 2022, 9:33pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/1 "2022-10-27T21:33:13Z")
Hi, I’m having trouble running the GeneFamilyClassifier tool on the main galaxy server. I have no problem running the command line version of this tool. Here is what I see. I can’t even find what the problem is… ![Screen Shot 2022-10-27 at 2.23.19 PM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/9/9742677dd560deaa61432235ef543727ee1a4344.png) ![Screen Shot 2022-10-27 at 2.23.24 PM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/c/c2ad20d7bce9e59b625c75abda935a1ad5703fcf.png) Any help is appreciated. Best ---
**Author:** ![Huiting120](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/huiting120/32/3759_2.png) [@Huiting120](https://help.galaxyproject.org/u/Huiting120)\ **Post date:** [March 7, 2023, 8:25pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/2 "2023-03-07T20:25:10Z")
I’m trying to run this tool again, and the it has been queued for an hour… ---
**Author:** ![Huiting120](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/huiting120/32/3759_2.png) [@Huiting120](https://help.galaxyproject.org/u/Huiting120)\ **Post date:** [March 7, 2023, 8:37pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/3 "2023-03-07T20:37:20Z")
![Screen Shot 2023-03-07 at 12.35.22 PM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/8/8216943b0772fe267e482f8a19e069d07e7722a7.png) This is the job information from my last attempt in October ---
**Author:** ![Huiting120](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/huiting120/32/3759_2.png) [@Huiting120](https://help.galaxyproject.org/u/Huiting120)\ **Post date:** [March 7, 2023, 8:37pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/4 "2023-03-07T20:37:51Z")
![Screen Shot 2023-03-07 at 12.34.22 PM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/5/55d1cc12b93a4b3375b2671da20e7a3b1e746ed1.png) This is the job information from my attempt today. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [March 9, 2023, 6:29pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/5 "2023-03-09T18:29:46Z")
Hi @Huiting120 Would you please send in a bug report from the most recent error? Thanks! ---
**Author:** ![Huiting120](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/huiting120/32/3759_2.png) [@Huiting120](https://help.galaxyproject.org/u/Huiting120)\ **Post date:** [March 9, 2023, 6:50pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/6 "2023-03-09T18:50:02Z")
Hi @jennaj Thanks! Where can I find the bug report? ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [March 9, 2023, 7:26pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/7 "2023-03-09T19:26:31Z")
> [@Huiting120](#): > > Where can I find the bug report? Click on the ladybug icon at the bottom of a red error dataset. You can add a link to this topic for context in the free comment section. > **[Galaxy Training: Troubleshooting errors](https://training.galaxyproject.org/training-material/faqs/galaxy/analysis_troubleshooting.html)** > > When you get a red dataset in your history, it means something went wrong. But how can you find out what it was? And ... ---
**Author:** ![Huiting120](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/huiting120/32/3759_2.png) [@Huiting120](https://help.galaxyproject.org/u/Huiting120)\ **Post date:** [March 9, 2023, 8:12pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/8 "2023-03-09T20:12:48Z")
I do not see the ladybug icon when I opened the red error dataset. ![Screen Shot 2023-03-09 at 12.01.18 PM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/9/96d063d0d742625c7eeec568a392f9f5540acf60.png) ![Screen Shot 2023-03-09 at 12.06.26 PM](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/6/68f325153d3616b945eccc5c06082c1a4969a2c0.png) ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [March 9, 2023, 10:41pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/9 "2023-03-09T22:41:24Z")
Ah, ok. I missed that. It is a collection without any outputs, so no individual datasets or bug icons. The other option is to generate and post back a history share link. Please leave all inputs and outputs undeleted. [Sharing your History](https://training.galaxyproject.org/training-material/faqs/galaxy/histories_sharing.html) ---
**Author:** ![Huiting120](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/huiting120/32/3759_2.png) [@Huiting120](https://help.galaxyproject.org/u/Huiting120)\ **Post date:** [March 9, 2023, 10:59pm UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/10 "2023-03-09T22:59:26Z")
Here is a link to the history: [Galaxy](https://usegalaxy.org/u/zht114/h/planttribestestdata) For the two latest errors (boxes 17 and 18), the input data is in box 16. Box 17 was run in Oct 2022 and Box 18 was ran this week. Thank you very much! ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [March 10, 2023, 12:16am UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/11 "2023-03-10T00:16:34Z")
Ok, thanks. I’ve updated an issue ticket here with the information from this tool and the error messages: [Fix dependency for plant\_tribes\_kaks\_analysis 1.0.3.0 · Issue #535 · galaxyproject/usegalaxy-tools · GitHub](https://github.com/galaxyproject/usegalaxy-tools/issues/535#issuecomment-1463020217) The other tool in that ticket appears to be working Ok, but theoretically has an update pending. This fix won’t be immediate. Please follow that ticket for updates. Even if we split it off, all will be linked together. You can unshare your history now. ---
**Author:** ![Huiting120](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/huiting120/32/3759_2.png) [@Huiting120](https://help.galaxyproject.org/u/Huiting120)\ **Post date:** [March 10, 2023, 12:29am UTC](https://help.galaxyproject.org/t/planttribes-genefamilyclassifier-not-working/8915/12 "2023-03-10T00:29:25Z")
thank you for your help!