# Problem on Picrust2 webtool, even with tutorial files

**URL:** <https://help.galaxyproject.org/t/problem-on-picrust2-webtool-even-with-tutorial-files/11412>\
**Category:** usegalaxy.eu support\
**Tags:** workflow, qiime2, picrust, open-tutorial-issue\
**Created:** [January 5, 2024, 10:33am UTC](https://help.galaxyproject.org/t/problem-on-picrust2-webtool-even-with-tutorial-files/11412 "2024-01-05T10:33:44Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [January 17, 2025, 6:48pm UTC](https://help.galaxyproject.org/t/problem-on-picrust2-webtool-even-with-tutorial-files/11412/10 "2025-01-17T18:48:58Z")

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It looks like the older version is now failing again, too.

I’ve created an issue ticket here for easier tracking.

- [Bug: all versions of Picrust2 are failing with a technical error · Issue #1387 · usegalaxy-eu/infrastructure-playbook · GitHub](https://github.com/usegalaxy-eu/infrastructure-playbook/issues/1387)

We’ll need to wait for feedback from the EU admins. Thanks for all of the followup and hopefully this can be resolved soon! 🧑‍🔬

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_[View the full topic](https://help.galaxyproject.org/t/problem-on-picrust2-webtool-even-with-tutorial-files/11412)._