# RESOLVED: Upload tool on the website: 11/8/2022 UseGalaxy.org confirmed data loading failures **URL:** \ **Category:** usegalaxy.org support\ **Tags:** upload\ **Created:** [November 8, 2022, 8:05pm UTC](https://help.galaxyproject.org/t/resolved-upload-tool-on-the-website-11-8-2022-usegalaxy-org-confirmed-data-loading-failures/8988 "2022-11-08T20:05:45Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![bdhakal](https://avatars.discourse-cdn.com/v4/letter/b/258eb7/32.png) [@bdhakal](https://help.galaxyproject.org/u/bdhakal)\ **Post date:** [November 8, 2022, 8:05pm UTC](https://help.galaxyproject.org/t/resolved-upload-tool-on-the-website-11-8-2022-usegalaxy-org-confirmed-data-loading-failures/8988/1 "2022-11-08T20:05:45Z")
![image](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/7/769dda2a22d305c839ec5059081c186cf0745dda.png) The uploader on the website is not taking in any files. Can anyone point me to the issue or help me why it is not working. Thanks! ---
**Author:** ![marten](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/marten/32/6_2.png) [@marten](https://help.galaxyproject.org/u/marten)\ **Post date:** [November 8, 2022, 8:24pm UTC](https://help.galaxyproject.org/t/resolved-upload-tool-on-the-website-11-8-2022-usegalaxy-org-confirmed-data-loading-failures/8988/2 "2022-11-08T20:24:19Z")
It works fine in my testing. Please describe your issue in more detail. ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [November 9, 2022, 12:47am UTC](https://help.galaxyproject.org/t/resolved-upload-tool-on-the-website-11-8-2022-usegalaxy-org-confirmed-data-loading-failures/8988/3 "2022-11-09T00:47:33Z")
Hi @bdhakal I can now reproduce the **Upload** problem/delay with local file browsing at [UseGalaxy.org](http://UseGalaxy.org). And, someone else reported it here: [usegalaxy.org is super slow: 11/8/2022 Confirmed job delays, please leave queued jobs queued - #5 by jennaj](https://help.galaxyproject.org/t/usegalaxy-org-is-super-slow-11-8-2022-confirmed-job-delays-please-leave-queued-jobs-queued/8986/5) More feedback soon, we are looking into what might be going on. Thanks for reporting the issue! ---
**Author:** ![bdhakal](https://avatars.discourse-cdn.com/v4/letter/b/258eb7/32.png) [@bdhakal](https://help.galaxyproject.org/u/bdhakal)\ **Post date:** [November 9, 2022, 3:43am UTC](https://help.galaxyproject.org/t/resolved-upload-tool-on-the-website-11-8-2022-usegalaxy-org-confirmed-data-loading-failures/8988/4 "2022-11-09T03:43:40Z")
Hi @jennaj @marten I should have explained the issue better. But looks like @jennaj found the issue I was having. I was unable to upload any file using local file browsing option. I have seen the issue since the last few days. The uploader does not even start uploading the data. it just get stalled. Thanks! ---
**Author:** ![cmpetit](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@cmpetit](https://help.galaxyproject.org/u/cmpetit)\ **Post date:** [November 9, 2022, 4:07am UTC](https://help.galaxyproject.org/t/resolved-upload-tool-on-the-website-11-8-2022-usegalaxy-org-confirmed-data-loading-failures/8988/5 "2022-11-09T04:07:03Z")
When I upload the file I also have this same issue, however after a while I get this error: "An error occurred with this dataset: format data database [?](https://usegalaxy.org/#) Unable to run this job due to a cluster error, please retry it later" I am unsure if it is similar to your issue, but I thought it was worth clarifying my above comment. Thank you! ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [November 9, 2022, 4:47am UTC](https://help.galaxyproject.org/t/resolved-upload-tool-on-the-website-11-8-2022-usegalaxy-org-confirmed-data-loading-failures/8988/6 "2022-11-09T04:47:02Z")
**Update 11/09/2022** The Upload issues are now resolved. Anyone that had an issue similar to the other descriptions, please try running your jobs again. Thanks to all for the feedback! * * * * * * Hi @cmpetit and @bdhakal Thanks for the extra information! This is exactly what I found, too. We will be looking into this in a few hours US time tomorrow. Updates will post back to this thread until resolved. * * * **Upload (local file browsing)** It looks like this at first using the Upload tool. Stalls for hours… I haven’t had an error result yet, but it will probably end up that way the same as yours did. ![upload-tool-stalls](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/7/730c51defd6b03748733347b038d8ec8aa726333.png) **Remote file loading (SRA example)** This did already fail with a server-side error. ![remote-file-errors](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/4/4c45e7d67de76eec137fc80b68c115fc9940c0f0.png) ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [January 31, 2023, 5:11pm UTC](https://help.galaxyproject.org/t/resolved-upload-tool-on-the-website-11-8-2022-usegalaxy-org-confirmed-data-loading-failures/8988/7 "2023-01-31T17:11:19Z")
Closed on January 31, 2023, 5:11pm UTC