# Restore accidentally deleted UseGalaxy.org account **URL:** \ **Category:** usegalaxy.org support\ **Tags:** account\ **Created:** [November 2, 2026, 8:55pm UTC](https://help.galaxyproject.org/t/restore-accidentally-deleted-usegalaxy-org-account/18591 "2026-11-02T20:55:47Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Cristina\_Saucedo](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/cristina_saucedo/32/9103_2.png) [@Cristina\_Saucedo](https://help.galaxyproject.org/u/Cristina_Saucedo)\ **Post date:** [November 2, 2026, 8:55pm UTC](https://help.galaxyproject.org/t/restore-accidentally-deleted-usegalaxy-org-account/18591/1 "2026-11-02T20:55:47Z")
Hello, I accidentally deleted my [UseGalaxy.org](http://UseGalaxy.org) account while trying to clean up my previous histories due to a storage quota issue. Now, when I try to log in, I receive the following message: “This account has been marked deleted, contact your local Galaxy administrator to restore the account.” I have already contacted [galaxy-bugs@galaxyproject.org](mailto:galaxy-bugs@galaxyproject.org), but I haven’t received a response yet. Could someone please help me contact an administrator who can restore my account? I need access to Galaxy to continue a bioinformatics practical for my Master’s degree. Thank you very much for your help! ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [November 2, 2026, 8:58pm UTC](https://help.galaxyproject.org/t/restore-accidentally-deleted-usegalaxy-org-account/18591/2 "2026-11-02T20:58:38Z")
Hello @Cristina_Saucedo I think I see your email sent in to the mailing list. We’ll get back to you there shortly! 🙂 ---
**Author:** ![Cristina\_Saucedo](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/cristina_saucedo/32/9103_2.png) [@Cristina\_Saucedo](https://help.galaxyproject.org/u/Cristina_Saucedo)\ **Post date:** [November 2, 2026, 9:13pm UTC](https://help.galaxyproject.org/t/restore-accidentally-deleted-usegalaxy-org-account/18591/3 "2026-11-02T21:13:24Z")
Hi Jenn! Thank you so much for your reply and for taking the time to look into this. I really appreciate your help! I’m currently working on a bioinformatics practical for my Master’s degree in Human Precision Genomics, so I would be very grateful if the account could be restored as soon as possible, as I need Galaxy to complete my coursework. Thank you again for your help and for all the work you and the Galaxy team do. I really appreciate it! Best regards, Cristina ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [November 2, 2026, 9:34pm UTC](https://help.galaxyproject.org/t/restore-accidentally-deleted-usegalaxy-org-account/18591/4 "2026-11-02T21:34:40Z")
This is now done, please try logging in and let me know via email (reply to mine) if there are any problems or if you have questions about getting the new account set up for your projects. General questions as you work are welcomed here at the forum. 🚀 Remember that you have an extra 1 Tb of working space! This topic from a few days ago has a short outline for recommendations to reorganize work that is going over the default quota. Maybe helps? > [@Repeated Job Pausing and Workflow Interruptions During RNA-seq Analysis](https://help.galaxyproject.org/t/repeated-job-pausing-and-workflow-interruptions-during-rna-seq-analysis/18571/2): > > You can check under **User → Preferences → Storage Dashboard** > > Your default storage location is the 250 Gb of permanent disk space. However, you also have a 1 Tb allocation of temporary working space at [UseGalaxy.org](http://UseGalaxy.org)! > > It is common to place the starting raw data into the temporary space, and to write intermediate workflow outputs there too! Then the final output data is commonly written into the permanent space since this is what you will be exploring over time. > > **What to do if this is true** > > 1. Move some of your data into the 1 Tb allocation. You can do this in batches or one-by-one per file. → [Bulk Dataset Storage Migration](https://docs.galaxyproject.org/en/master/releases/26.1_announce_user.html#bulk-dataset-storage-migration) > > 2. Consider rerunning your workflow and choosing specific storage location outputs for all or parts of your workflow outputs. → [Data Storage choices when using Workflows](https://help.galaxyproject.org/t/data-storage-choices-when-using-workflows/14372) > > 3. Learn more for setting up your default storage locations across your account, per history, and per workflow! → [Navigating your data storage: existing data, new data, and different storage space options with screenshots! - #4 by jennaj](https://help.galaxyproject.org/t/navigating-your-data-storage-existing-data-new-data-and-different-storage-space-options-with-screenshots/16420/4) > > 4. More details can be found here. → [How to access your Self Serve extended data storage at UseGalaxy servers! - #2 by jennaj](https://help.galaxyproject.org/t/how-to-access-your-self-serve-extended-data-storage-at-usegalaxy-servers/13193/2)