# Slow downloading **URL:** \ **Category:** usegalaxy.eu support\ **Created:** [June 9, 2026, 10:16pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029 "2026-06-09T22:16:44Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 9, 2026, 10:16pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/1 "2026-06-09T22:16:44Z")
Hello, I am trying to download BAM files from my [usegalaxy.eu](http://usegalaxy.eu) history, but the rate is \<20 KB/s. An internet speed test shows no problem with my connection. Could there be an issue on the server side? Note: I am located in the US. ---
**Author:** ![igor](https://avatars.discourse-cdn.com/v4/letter/i/dec6dc/32.png) [@igor](https://help.galaxyproject.org/u/igor)\ **Post date:** [June 10, 2026, 3:33am UTC](https://help.galaxyproject.org/t/slow-downloading/18029/2 "2026-06-10T03:33:32Z")
Hi @imperialadmiral121, As a test, I downloaded a small BAM file from Galaxy Europe. I got 2-3 MB/sec at some point, but I have slow internet at home, and I am in Australia. It took about a minute for 90 MB file. Kind regards, Igor ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 10, 2026, 3:07pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/3 "2026-06-10T15:07:20Z")
Thanks Igor. My download speeds are currently ~100KB/s from [usegalaxy.eu](http://usegalaxy.eu) (still extremely slow). They are much faster (at least 20MB/s) from [usegalaxy.org](http://usegalaxy.org). Still trying to figure it out ---
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [June 10, 2026, 9:32pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/4 "2026-06-10T21:32:32Z")
A post was merged into an existing topic: [File Transfer VERY SLOW](https://help.galaxyproject.org/t/file-transfer-very-slow/18037/2) ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 11, 2026, 2:48pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/5 "2026-06-11T14:48:09Z")
No change today - downloading still slow ---
**Author:** ![wm75](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/wm75/32/56_2.png) [@wm75](https://help.galaxyproject.org/u/wm75)\ **Post date:** [June 11, 2026, 3:10pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/6 "2026-06-11T15:10:14Z")
So I just tried to download a 500MB file from Galaxy Europe from Freiburg (so kind of next door) and I’m seeing 20MB/sec just like you observe it for .org. Just to exclude that possibility: is your data in any special storage location or just in our permanent default storage? ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 11, 2026, 3:36pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/7 "2026-06-11T15:36:28Z")
Good observation. It is in the 2TB temporary storage. I will test the default storage when I get the chance. ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 11, 2026, 8:01pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/8 "2026-06-11T20:01:16Z")
Downloading from the unshareable storage (250GB) is also slow (similar speeds) ---
**Author:** ![Jon\_Colman](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jon_colman/32/5694_2.png) [@Jon\_Colman](https://help.galaxyproject.org/u/Jon_Colman)\ **Post date:** [June 11, 2026, 9:25pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/9 "2026-06-11T21:25:25Z")
I’m having really slow too. Moving some files from .eu to .org, been running about 1.5hrs so far and the only thing completed so far is 2 very small files. I was moving 4 sets, where each set is approximately 3GBx3GB and 5mb, 2 sets have been running 1.5hrs, the other two sets hasn’t even started. I also noticed that I’m currently running Bowtie2 on my files at .eu, they seem to be taking much longer than normal. Maybe it’s related? ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 11, 2026, 9:48pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/10 "2026-06-11T21:48:32Z")
@Jon_Colman Are you based in the US? The other users who have noted higher speeds are in Australia and Germany ---
**Author:** ![Jon\_Colman](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jon_colman/32/5694_2.png) [@Jon\_Colman](https://help.galaxyproject.org/u/Jon_Colman)\ **Post date:** [June 11, 2026, 11:50pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/11 "2026-06-11T23:50:28Z")
Yes I’m in the US, though it shouldn’t make a difference as I was trying to transfer from server to server ---
**Author:** ![igor](https://avatars.discourse-cdn.com/v4/letter/i/dec6dc/32.png) [@igor](https://help.galaxyproject.org/u/igor)\ **Post date:** [June 12, 2026, 3:00am UTC](https://help.galaxyproject.org/t/slow-downloading/18029/12 "2026-06-12T03:00:59Z")
@wm75 I am getting very slow transfer for BAM files between Galaxy Europe and Galaxy Australia (data transfer by URL from Europe to Australia), less than 3 MB of data per minute (based on tmp file in the working directory). As a test, I copied ~2 GB BAM from .org to the Australian server. The transfer was completed in in ~2 minutes, and total run time for the job was under 4 minutes. Update: it took 40 minutes to copy 120 MB BAM file from Galaxy Europe to Australia. Coping the same file from Aus back to Eu took one minute. It seems the connection between the servers is OK. ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 15, 2026, 3:10pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/13 "2026-06-15T15:10:48Z")
My university’s IT department says that there is a bottleneck slowing things down around Switzerland (using a traceroute) ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 16, 2026, 12:34am UTC](https://help.galaxyproject.org/t/slow-downloading/18029/14 "2026-06-16T00:34:49Z")
Downloads are currently fast (\>15MB/sec) on my home internet. I will check tomorrow to see if the issue is resolved when downloading at my university ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 16, 2026, 3:16pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/15 "2026-06-16T15:16:42Z")
Downloading is still slow from my university (Wifi and ethernet). Not sure if this is conclusive, as I’m seeing other posts that the Galaxy EU server is slow today. Will have to do another download test at home later to confirm whether or not my issue is related to specific download locations ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 18, 2026, 12:34am UTC](https://help.galaxyproject.org/t/slow-downloading/18029/16 "2026-06-18T00:34:44Z")
Downloads from home are not as fast as before (\<10MB/sec), but still much faster than at my university. ---
**Author:** ![imperialadmiral121](https://avatars.discourse-cdn.com/v4/letter/i/43a26b/32.png) [@imperialadmiral121](https://help.galaxyproject.org/u/imperialadmiral121)\ **Post date:** [June 18, 2026, 4:34pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/17 "2026-06-18T16:34:44Z")
My university believes it is an issue with [usegalaxy.eu](http://usegalaxy.eu). Perhaps download restrictions based on source region, or other traffic rules. Based on the summarized observations, ChatGPT says the most likely issue is “a routing/peering problem somewhere on the [university] → GEANT → European research network → [usegalaxy.eu](http://usegalaxy.eu) path” ---
**Author:** ![lkothera](https://avatars.discourse-cdn.com/v4/letter/l/b38774/32.png) [@lkothera](https://help.galaxyproject.org/u/lkothera)\ **Post date:** [June 24, 2026, 4:43pm UTC](https://help.galaxyproject.org/t/slow-downloading/18029/18 "2026-06-24T16:43:13Z")
Chiming in to say that I’m experiencing slow download speeds in the US from the EU Galaxy site. I haven’t changed any settings, and a 500 MB file that used to take 10-15 minutes to download is now taking two hours.