# Subject: Recover existing Galaxy Main Tool Shed account

**URL:** <https://help.galaxyproject.org/t/subject-recover-existing-galaxy-main-tool-shed-account/18509>\
**Category:** Uncategorized\
**Tags:** development-tools\
**Created:** [October 20, 2026, 2:10pm UTC](https://help.galaxyproject.org/t/subject-recover-existing-galaxy-main-tool-shed-account/18509 "2026-10-20T14:10:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![diazlab](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/diazlab/32/9072_2.png) [@diazlab](https://help.galaxyproject.org/u/diazlab)\
**Post date:** [October 20, 2026, 2:10pm UTC](https://help.galaxyproject.org/t/subject-recover-existing-galaxy-main-tool-shed-account/18509/1 "2026-10-20T14:10:52Z")

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Hello Galaxy team,

I’m preparing to publish SPICE to the Main Galaxy Tool Shed.

My email address appears to be associated with an existing Main Tool Shed account, but I cannot log in. The password-reset option is not visible, and the older `/user/reset_password` endpoint returns a 404.

Could an administrator help me recover the account and determine its associated username?

We have already published and successfully validated SPICE on the Test Tool Shed under `diazlab/spice_lineage`. Ideally, we’d like to maintain the same publisher username on Main.

Thank you!

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [October 22, 2026, 12:36am UTC](https://help.galaxyproject.org/t/subject-recover-existing-galaxy-main-tool-shed-account/18509/2 "2026-10-22T00:36:49Z")

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Welcome @diazlab

I’ve asked for input from the developers. They will be getting back to us here. How the accounts work changed a bit and they can guide us.

Xref [Chat message](https://matrix.to/#/!fVQwotRzniGGJbeUUi:gitter.im/$0o6HJglOPPOYuPJURqckNxuA40Qy39JI04X6ixTjXlw?via=gitter.im&via=matrix.org&via=surf.nl) (but let’s keep the conversation here!).