# "This is a new dataset and not all of its data are available yet" for 4 hours with trimmomatic **URL:** \ **Category:** Uncategorized\ **Tags:** troubleshooting, queued-gray-datasets, fastqsanger, exceeds-memory-error, quality-control\ **Created:** [May 21, 2020, 5:06pm UTC](https://help.galaxyproject.org/t/this-is-a-new-dataset-and-not-all-of-its-data-are-available-yet-for-4-hours-with-trimmomatic/3754 "2020-05-21T17:06:41Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [July 2, 2020, 9:57pm UTC](https://help.galaxyproject.org/t/this-is-a-new-dataset-and-not-all-of-its-data-are-available-yet-for-4-hours-with-trimmomatic/3754/3 "2020-07-02T21:57:28Z")
Hi @vijay More information is needed to troubleshoot the error. This recent Q&A covers the minimum we need to know. `Trimmomatic` also does not have any known server-side issue at this time at any usegalaxy.\* server. But – it looks like you may be working at your own Galaxy server. If so, maybe see if you can reproduce the problem at a public Galaxy server? [BWA-MEM not working](https://help.galaxyproject.org/t/bwa-mem-not-working/4022/2). You might be able to find out what is wrong and fix it by reviewing the bug message itself or the `stderr` or `stdout` on the Job details report (“i” icon in an expanded dataset). You can post back anything you don’t understand and we can try to help more. And hello @Jack_Cummins Longer job queue times are expected across public Galaxy servers. Much prior Q&A covers this along with FAQs, etc. I’ve added tags to this post that cover both situations. Thanks! --- _[View the full topic](https://help.galaxyproject.org/t/this-is-a-new-dataset-and-not-all-of-its-data-are-available-yet-for-4-hours-with-trimmomatic/3754)._