# Troubleshooting resources for errors or unexpected results **URL:** \ **Category:** Resources\ **Tags:** share-or-publish, troubleshooting, queued-gray-datasets, resources, usegalaxy-fr\ **Created:** [November 28, 2018, 3:02am UTC](https://help.galaxyproject.org/t/troubleshooting-resources-for-errors-or-unexpected-results/42 "2018-11-28T03:02:51Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\ **Post date:** [November 28, 2018, 3:02am UTC](https://help.galaxyproject.org/t/troubleshooting-resources-for-errors-or-unexpected-results/42/1 "2018-11-28T03:02:51Z")
How to troubleshoot your work in Galaxy, and how to ask for help! πŸ”Ž Review your [Job Details](https://training.galaxyproject.org/training-material/faqs/galaxy/analysis_troubleshooting.html) β†’ inputs + parameters + logs using the [i-icon](https://training.galaxyproject.org/training-material/faqs/galaxy/datasets_icons.html) inside of any dataset. πŸŽ“ [Learn with a tutorial and customize a workflow template](https://training.galaxyproject.org/). Find [FAQs](https://training.galaxyproject.org/training-material/faqs/galaxy/) and more with a search at the [Galaxy Training Network (GTN)](https://training.galaxyproject.org/). Check the bottom of your tool’s form for direct links! ⏰ When working at [UseGalaxy.org](http://UseGalaxy.org), [UseGalaxy.eu](http://UseGalaxy.eu), or [UseGalaxy.org.au](http://UseGalaxy.org.au), your analysis jobs execute [at large scale academic clusters](https://training.galaxyproject.org/training-material/faqs/galaxy/#analysis). Hundreds of thousands of jobs process each month! - Use a [Workflow](https://training.galaxyproject.org/training-material/search2?query=workflow) for batch work. - Allow [queued (grey color) and executing (yellow-orange) datasets](https://training.galaxyproject.org/training-material/faqs/galaxy/datasets_job_status.html) to finish processing. - Deleting and rerunning puts your job back _at the end_ of the queue again! - Job priority is the exactly the same for everyone. - **Be patient**. Galaxy is a free service, when a lot of people are using it, [you may have to wait longer than usual](https://training.galaxyproject.org/training-material/faqs/galaxy/analysis_jobs_not_running.html) (especially for β€˜big’ jobs, e.g. alignments). ### If you need help.. Please reach out here, at the Galaxy Help forum! Try a search to see if your question has come up before, and ask new questions. Remember to include enough context so others can help! ❓ The forum, chats and tutorials are for usage help. Be sure to include enough context for others to offer meaningful advice, see #troubleshooting for prior examples. The community wants to help you and new contributions for solutions are encouraged! πŸͺ² Failed jobs should be rerun at least once. Remember, thousands of jobs a minute! Persistent failures usually indicate a problem with the input data or tool parameter choices. The form includes the most important details about what data the tool is expecting to process. Most jobs that fail in Galaxy would have failed outside of Galaxy. We can still usually help, but if you don’t provide details, it makes it harder for others to guess what is going on. See #share-or-publish for more. πŸ‘·β€β™€οΈ Failures that you think are due to a server side issue should be reported so we can squash the bug! Our server status page can also provide some updates, see [https://status.galaxyproject.org/](https://status.galaxyproject.org/). #### Alternative support forums When working at certain Galaxy sites, questions are best asked at the places the scientists who run the server host discussions. They can also let you know if there happen to be any current technical problems that may be impacting your analysis. These are the ones we know about.. > **Translations and a forum's default language** > > πŸ—£ > > If a forum hosts discussions in a language other than one of yours, **no problem**! > > Try logging into the forum. It probably has a language translation feature! > > Not interested in an account? Use a browser level language translation instead. > > Example: [Google Chrome can apply an automatic translation from French to English](https://support.google.com/chrome/answer/173424). This allows an entire website to be navigated _even without an account_ and all in your own language choice. You can write back in your language and the community will be able to read your messages. If they can’t read your message for some reason, they will help you to get set up and possibly update their site to translate your language in the future. > > This forum, Galaxy itself, and the GTN training site also offer **accessibility features**! > > - **Help forum** β†’ Account β†’ Preferences β†’ Interface > - **Galaxy** β†’ User β†’ Preferences β†’ Manage Information β†’ Localization β†’ Preferred Language > - [GTN Accessibility](https://training.galaxyproject.org/training-material/accessibility.html) πŸ₯― **[Galaxy.bioBakery.org](http://Galaxy.bioBakery.org)** β†’ [https://forum.biobakery.org](https://forum.biobakery.org) This server was previously hosted at [http://huttenhower.sph.harvard.edu/galaxy/](http://huttenhower.sph.harvard.edu/galaxy/), and prior Q&A here is tagged #galaxy-biobakery 🐸 [Workflow4Metabolomics - Galaxy Community Hub](https://galaxyproject.org/use/workflow4metabolomics/) hosted at **[UseGalaxy.fr](http://UseGalaxy.fr)** and **[https://workflow4metabolomics.usegalaxy.fr/](https://workflow4metabolomics.usegalaxy.fr/)**. The dedicated support forum can be found at [Galaxy - IFB Community Support](https://community.france-bioinformatique.fr/c/galaxy/8). Discussion here is tagged #workflow4metabolomics 🌍[UseGalaxy.cz](http://UseGalaxy.cz) β†’ Please see the email contact at [UseGalaxy.cz - Galaxy Community Hub](https://galaxyproject.org/use/usegalaxy-cz/), and prior Q&A here is tagged #usegalaxy-cz πŸ”Ž RepeatExplorer [https://repeatexplorer-elixir.cerit-sc.cz/](https://repeatexplorer-elixir.cerit-sc.cz/) β†’ Please see the contact information at [RepeatExplorer - Galaxy Community Hub](https://galaxyproject.org/use/repeatexplorer/) or visit the [homepage](https://help.galaxyproject.org/t/i-have-a-problem-with-my-quota-on-the-explorer-repeater/12142/2) of the server. Topics here are tagged with #repeatexplorer-elixir πŸš€ Server and domain-specific resources are usually directly on the server homepage, or you can search the [Private Galaxy Servers](https://help.galaxyproject.org/docs?topic=10861) directory. No matter where you are working, should you get stuck, please ask us here. If you include the server URL with your question, we can probably help you to find the best resources. Thanks for using Galaxy! * * * * * * #### πŸ§‘β€πŸ”§ [FAQ: What information should I include when reporting a problem?](https://training.galaxyproject.org/training-material/faqs/galaxy/analysis_troubleshooting_reporting.html) Any persistent problems can be reported in a new question for community help. Be sure to provide enough context so others can review the situation _exactly_ and quickly offer advice. Consider [FAQ: Sharing your History](https://training.galaxyproject.org/training-material/faqs/galaxy/histories_sharing.html) or posting content from the Job Information β„Ή view as described in [FAQ: Troubleshooting errors](https://training.galaxyproject.org/training-material/faqs/galaxy/analysis_troubleshooting.html). . . **Galaxy Training Network (GTN) Resources** ![gtn-details](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/5/561ddebb207bee946a232f1e02f679a1ade6a076.png) . . **How to find your Job Details at any Galaxy server** ![job-details](https://us1.discourse-cdn.com/flex020/uploads/galaxy/original/2X/6/6525728828962394eddeca56675f1e0060607750.png)