# Trying to access usegalaxy.org and the page isn't working - help!

**URL:** <https://help.galaxyproject.org/t/trying-to-access-usegalaxy-org-and-the-page-isnt-working-help/4641>\
**Category:** usegalaxy.org support\
**Tags:** usinggalaxy\
**Created:** [October 16, 2020, 1:24pm UTC](https://help.galaxyproject.org/t/trying-to-access-usegalaxy-org-and-the-page-isnt-working-help/4641 "2020-10-16T13:24:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![aroebuck](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@aroebuck](https://help.galaxyproject.org/u/aroebuck)\
**Post date:** [October 16, 2020, 1:24pm UTC](https://help.galaxyproject.org/t/trying-to-access-usegalaxy-org-and-the-page-isnt-working-help/4641/1 "2020-10-16T13:24:22Z")

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I just downloaded a 90 Gb file to use as a database and now galaxy won’t open.

Error message is below:

This page isn’t working

**[usegalaxy.org](http://usegalaxy.org)** is currently unable to handle this request.

HTTP ERROR 500

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**Author:** ![aroebuck](https://avatars.discourse-cdn.com/v4/letter/a/5daacb/32.png) [@aroebuck](https://help.galaxyproject.org/u/aroebuck)\
**Post date:** [October 16, 2020, 1:27pm UTC](https://help.galaxyproject.org/t/trying-to-access-usegalaxy-org-and-the-page-isnt-working-help/4641/2 "2020-10-16T13:27:03Z")

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Side note - typing [usegalaxy.org](http://usegalaxy.org) into the site isn’t working, but I tried [usegalaxy.org/login](http://usegalaxy.org/login) and it worked! The page opened and allowed me to log in! (In case anyone is having a similar issue)

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [October 16, 2020, 10:30pm UTC](https://help.galaxyproject.org/t/trying-to-access-usegalaxy-org-and-the-page-isnt-working-help/4641/3 "2020-10-16T22:30:09Z")

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Hi @aroebuck,

Glad that worked!

The server is up. My guess is that there was some leftover cashed website data, and either closing your browser and starting over, or going to a specific URL, avoided it.

Appreciate your posting back to close this out. 🙂

Related Q&A

> [@UseGalaxy.org scheduled maintenance downtime October 13, 2020 -- Completed](https://help.galaxyproject.org/t/usegalaxy-org-scheduled-maintenance-downtime-october-13-2020-completed/4605/19):
>
> I constantly keep checking the status of maintenance. Do you have idea by when it would be working again? Thanks!