# unable to login

**URL:** <https://help.galaxyproject.org/t/unable-to-login/2132>\
**Category:** usegalaxy.org support\
**Tags:** devops-administration\
**Created:** [September 18, 2019, 9:49pm UTC](https://help.galaxyproject.org/t/unable-to-login/2132 "2019-09-18T21:49:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hlee](https://avatars.discourse-cdn.com/v4/letter/h/ac91a4/32.png) [@hlee](https://help.galaxyproject.org/u/hlee)\
**Post date:** [September 18, 2019, 9:49pm UTC](https://help.galaxyproject.org/t/unable-to-login/2132/1 "2019-09-18T21:49:13Z")

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Hello.

I am trying to login and get data using ‘[usegalaxy.org](http://usegalaxy.org)’.

However, I was not able to login and get message as ‘Uncaught exception in exposed API method:’

And the downloaded data does not run and kept on gray block for an hour now.

Could you help me with this issue?

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**Author:** ![marten](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/marten/32/6_2.png) [@marten](https://help.galaxyproject.org/u/marten)\
**Post date:** [September 19, 2019, 12:03am UTC](https://help.galaxyproject.org/t/unable-to-login/2132/2 "2019-09-19T00:03:44Z")

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We’ve had an unexpected downtime, details: [https://status.galaxyproject.org/incidents/f48lrj68k4hb](https://status.galaxyproject.org/incidents/f48lrj68k4hb). It should be ok now, sorry for the inconvenience.

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**Author:** ![hlee](https://avatars.discourse-cdn.com/v4/letter/h/ac91a4/32.png) [@hlee](https://help.galaxyproject.org/u/hlee)\
**Post date:** [September 19, 2019, 5:03am UTC](https://help.galaxyproject.org/t/unable-to-login/2132/3 "2019-09-19T05:03:34Z")

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Thank you, however, seems like it has another major outage again. The website doesn’t work at all this time.

Thanks,

Heymin

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**Author:** ![marten](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/marten/32/6_2.png) [@marten](https://help.galaxyproject.org/u/marten)\
**Post date:** [September 19, 2019, 2:01pm UTC](https://help.galaxyproject.org/t/unable-to-login/2132/4 "2019-09-19T14:01:15Z")

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That is correct. See [https://status.galaxyproject.org](https://status.galaxyproject.org/)

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [September 19, 2019, 5:37pm UTC](https://help.galaxyproject.org/t/unable-to-login/2132/5 "2019-09-19T17:37:32Z")

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Just a bit more detail also in this post: [upload from FTP gives: bad request (400)](https://help.galaxyproject.org/t/upload-from-ftp-gives-bad-request-400/2134/4)

(How to navigate the status page, link to current status, etc)