# UseGalaxy.eu: permanent deletion fails with SSL error and storage quota remains unchanged

**URL:** <https://help.galaxyproject.org/t/usegalaxy-eu-permanent-deletion-fails-with-ssl-error-and-storage-quota-remains-unchanged/18481>\
**Category:** usegalaxy.eu support\
**Tags:** account\
**Created:** [October 15, 2026, 7:03pm UTC](https://help.galaxyproject.org/t/usegalaxy-eu-permanent-deletion-fails-with-ssl-error-and-storage-quota-remains-unchanged/18481 "2026-10-15T19:03:37Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![zhuo7752](https://avatars.discourse-cdn.com/v4/letter/z/91b2a8/32.png) [@zhuo7752](https://help.galaxyproject.org/u/zhuo7752)\
**Post date:** [October 15, 2026, 7:03pm UTC](https://help.galaxyproject.org/t/usegalaxy-eu-permanent-deletion-fails-with-ssl-error-and-storage-quota-remains-unchanged/18481/1 "2026-10-15T19:03:37Z")

</div>

Hello Galaxy Europe team,

I am using [https://usegalaxy.eu](https://usegalaxy.eu) and trying to free storage space after backing up my results.

When I select a deleted dataset and choose “Delete (permanently)”, I encounter this error:

[SSL: UNEXPECTED\_EOF\_WHILE\_READING] EOF occurred in violation of protocol (\_ssl.c:1006)

The affected example is dataset 18, “RNA STAR on dataset 1, 2, and 7: mapped.bam”, approximately 6.2 GB. I have downloaded the BAM and its BAI index as backups.

After retrying and refreshing, my storage usage still shows approximately 237.3 GB out of 268.4 GB. I am unsure whether the permanent deletion failed or the quota has not updated.

Could you please help check the deletion status and advise how to release the space? I can provide my account and dataset identifiers privately if needed, as the history contains human clinical sequencing data.

Thank you.

---

<div class="post-metadata">

**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [October 15, 2026, 7:34pm UTC](https://help.galaxyproject.org/t/usegalaxy-eu-permanent-deletion-fails-with-ssl-error-and-storage-quota-remains-unchanged/18481/2 "2026-10-15T19:34:46Z")

</div>

Welcome @zhuo7752

Sorry to hear you are having some problems!

> [@zhuo7752](#):
>
> When I select a deleted dataset and choose “Delete (permanently)”, I encounter this error:
> 
> [SSL: UNEXPECTED\_EOF\_WHILE\_READING] EOF occurred in violation of protocol (\_ssl.c:1006)

For the initial file deletion, this was probably just a web browser communication hiccup. The suggestion would be to refresh the browser window ([click on the Home icon](https://help.galaxyproject.org/t/galaxy-loading-super-slow/17582/2)) then to try again.

If that is what you already did, and the web error did not repeat, then your data should be **queued** for permanent deletion.

From your side, the data will now appear as a deleted dataset (or entire history) and be annotated as “purged”. Your data overview of active/deleted/purged status under **User → Preferences → Storage Dashboard** in the graphics will also always be current!

However, when removing larger amounts of data, the account or history quota recalculation top usage numbers will update within a day as the process completes and the disc space is actually freed up and available for reuse.

The delay can be confusing, [so I am glad you asked](https://help.galaxyproject.org/search?q=quota+recalculation)!

And finally, this part is a bit concerning when working at the public servers. Reviewing the Acceptable Use section here may be helpful? [GDPR | Terms of Service](https://usegalaxy-eu.github.io/gdpr/tos.html), Maybe this is already Ok?

> [@zhuo7752](#):
>
> as the history contains human clinical sequencing data.

* * *

If after a day things still look wrong, we can help more! Maybe share some screenshots? Or we could move to a private message here to share a history link? Please let us know how this goes! 🙂