# User Quotas Problems

**URL:** <https://help.galaxyproject.org/t/user-quotas-problems/2376>\
**Category:** usegalaxy.eu support\
**Tags:** storage-dashboard\
**Created:** [October 29, 2019, 2:34am UTC](https://help.galaxyproject.org/t/user-quotas-problems/2376 "2019-10-29T02:34:17Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![jennaj](https://sea2.discourse-cdn.com/flex020/user_avatar/help.galaxyproject.org/jennaj/32/27_2.png) [@jennaj](https://help.galaxyproject.org/u/jennaj)\
**Post date:** [October 31, 2019, 8:11pm UTC](https://help.galaxyproject.org/t/user-quotas-problems/2376/2 "2019-10-31T20:11:14Z")

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Hi @Fabiano_Menegidio

Data must be permemently-deleted (purged), not just deleted in order to not count toward quota.

This post was for Galaxy Main [https://usegalaxy.org](https://usegalaxy.org), but the same general rules (FAQs) apply for Galaxy EU [https://usegalaxy.eu](https://usegalaxy.eu). **Try following the instructions in those FAQs first.**

Your screenshot does not show all datasets, only active datasets. You need to check all histories under “User \> History” with the “Advanced Search” there (covered in the FAQs) to find where your data is and purge it.

Note: Since you are working at Galaxy EU, we’ll need to bring in the administrator from that site if the purging/log-out/log-in cycle does not work for some reason (but it should).

> [@How to permanently delete data, account quota recalculations, and related topics](https://help.galaxyproject.org/t/how-to-permanently-delete-data-account-quota-recalculations-and-related-topics/2099/8):
>
> For others reading, if you are trying to recover disc space by permanently deleting data, these are the relevant FAQs:
> 
> [Galaxy Support - Galaxy Community Hub](https://galaxyproject.org/support/)
> 
> - [The account usage quota seems incorrect](https://galaxyproject.org/support/account-quotas/)
> - [Checking for active vs deleted vs permanently deleted (purged) datasets and histories](https://galaxyproject.org/learn/managing-datasets/#delete-vs-delete-permanently)
> 
> Note: If a large amount of data is purged, it can take up to a day for the database to “catch up” and accurately reflect your quota. Or, you can try logging out then back in again.

Thanks!

cc @bjoern.gruening

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_[View the full topic](https://help.galaxyproject.org/t/user-quotas-problems/2376)._