# \#server-side-error **URL:** https://help.galaxyproject.org/tag/server-side-error/166.md [Latest](https://help.galaxyproject.org/latest.md) · [Categories](https://help.galaxyproject.org/categories.md) · [Tags](https://help.galaxyproject.org/tags.md) --- ## [Issue with Maker](https://help.galaxyproject.org/t/issue-with-maker/17705)
**Author:** [@Alejandro\_Funes](https://help.galaxyproject.org/u/Alejandro_Funes)\ **Replies:** 1\ **Last updated:** [May 6, 2026, 7:33am UTC](https://help.galaxyproject.org/t/issue-with-maker/17705 "2026-05-06T07:33:14Z")
I’m new with Galaxy and so far it has been really good! However, i had a Maker job (from the tutorial Genome annotation with Maker (Galaxy Training Materials)) that had runned for roughly three days and ended in an error… --- ## [Encountered an unhandled exception while caching job destination dynamic rule](https://help.galaxyproject.org/t/encountered-an-unhandled-exception-while-caching-job-destination-dynamic-rule/17429)
**Author:** [@bioiz](https://help.galaxyproject.org/u/bioiz)\ **Replies:** 2\ **Last updated:** [February 6, 2026, 6:48pm UTC](https://help.galaxyproject.org/t/encountered-an-unhandled-exception-while-caching-job-destination-dynamic-rule/17429 "2026-02-06T18:48:24Z")
Hi, has anyone else experienced this error when using galaxy.org? No matter which tool I use, I get this error: ‘Encountered an unhandled exception while caching job destination dynamic rule’. --- ## [Error regarding to use tools](https://help.galaxyproject.org/t/error-regarding-to-use-tools/17196)
**Author:** [@Tahmine\_Aldaghi](https://help.galaxyproject.org/u/Tahmine_Aldaghi)\ **Replies:** 1\ **Last updated:** [January 6, 2026, 5:56pm UTC](https://help.galaxyproject.org/t/error-regarding-to-use-tools/17196 "2026-01-06T17:56:37Z")
Hi, Is there something wrong with Galaxy? Today, regardless of the tools I try to use, they either show an error or are not processing. Could anyone help me? --- ## [Importing from USCS main table browser - invalid HTML content](https://help.galaxyproject.org/t/importing-from-uscs-main-table-browser-invalid-html-content/10795)
**Author:** [@Tcomplex](https://help.galaxyproject.org/u/Tcomplex)\ **Replies:** 3\ **Last updated:** [September 2, 2025, 4:34pm UTC](https://help.galaxyproject.org/t/importing-from-uscs-main-table-browser-invalid-html-content/10795 "2025-09-02T16:34:43Z")
Hi, Trying to import datasets from UCSC Main Tables to Galaxy. Get error: “The uploaded file contains invalid HTML content.” Same results with any data type. Used to work fine in the past. Is there a known bug now? --- ## [bedtools Intersect intervals ERROR](https://help.galaxyproject.org/t/bedtools-intersect-intervals-error/14303)
**Author:** [@benjaminbcn](https://help.galaxyproject.org/u/benjaminbcn)\ **Replies:** 2\ **Last updated:** [January 4, 2025, 11:34am UTC](https://help.galaxyproject.org/t/bedtools-intersect-intervals-error/14303 "2025-01-04T11:34:16Z")
Hi! Is the tool OK?? It gives the error “Remote job server indicated a problem running or monitoring the job” --- ## [mirDeep2 Error - remote job server indicated a problem running](https://help.galaxyproject.org/t/mirdeep2-error-remote-job-server-indicated-a-problem-running/14314)
**Author:** [@Nikivai](https://help.galaxyproject.org/u/Nikivai)\ **Replies:** 1\ **Last updated:** [January 3, 2025, 5:56pm UTC](https://help.galaxyproject.org/t/mirdeep2-error-remote-job-server-indicated-a-problem-running/14314 "2025-01-03T17:56:45Z")
An error occurred while running the mirDeep2 Mapper (toolshed.g2.bx.psu.edu/repos/rnateam/mirdeep2\_mapper/rbc\_mirdeep2\_mapper/2.0.0.8.1). I succesfully performed analysis with same input two days ago. Could there be any … --- ## [UseGalaxy.org freezing: Status December 6 2024 RESOLVED](https://help.galaxyproject.org/t/usegalaxy-org-freezing-status-december-6-2024-resolved/14081)
**Author:** [@mads](https://help.galaxyproject.org/u/mads)\ **Replies:** 5\ **Last updated:** [December 5, 2024, 6:17pm UTC](https://help.galaxyproject.org/t/usegalaxy-org-freezing-status-december-6-2024-resolved/14081 "2024-12-05T18:17:07Z")
I was downloading files from my history in Galaxy when suddenly, I was not able to download them anymore. I was taken to a black screen with an error code. Then, I was unable to view any of the files in my histories. All… --- ## [Assistance with resolving Sub.sample tool output error](https://help.galaxyproject.org/t/assistance-with-resolving-sub-sample-tool-output-error/2286)
**Author:** [@Erica\_Dasi](https://help.galaxyproject.org/u/Erica_Dasi)\ **Replies:** 10\ **Last updated:** [October 30, 2019, 10:15am UTC](https://help.galaxyproject.org/t/assistance-with-resolving-sub-sample-tool-output-error/2286 "2019-10-30T10:15:45Z")
Greetings, I am currently using the Galaxy Europe platform to analyze 16S sequencing data, while using the 16S Microbial Analysis tutorial (https://galaxyproject.github.io/training-material/topics/metagenomics/tutorials… --- ## [Markduplicates error message](https://help.galaxyproject.org/t/markduplicates-error-message/12878)
**Author:** [@Min\_Min](https://help.galaxyproject.org/u/Min_Min)\ **Replies:** 1\ **Last updated:** [July 5, 2024, 4:27pm UTC](https://help.galaxyproject.org/t/markduplicates-error-message/12878 "2024-07-05T16:27:45Z")
I tried to re-run a Markduplicates. Both runs gave me same error. /usr/local/bin/picard: line 5: warning: setlocale: LC\_ALL: cannot change locale (en\_US.UTF-8): No such file or directory Picked up \_JAVA\_OPTIONS: -Xmx12G… --- ## [fgsea returns an error](https://help.galaxyproject.org/t/fgsea-returns-an-error/12397)
**Author:** [@Henk](https://help.galaxyproject.org/u/Henk)\ **Replies:** 5\ **Last updated:** [May 7, 2024, 10:24pm UTC](https://help.galaxyproject.org/t/fgsea-returns-an-error/12397 "2024-05-07T22:24:56Z")
Tried to run fgsea on a data set of ranked genes (symbols in column 1, log2FC in column 2) but it didn’t work. Same sets do run on the usegalaxy.org server. --- ## [Error with Cluster.split](https://help.galaxyproject.org/t/error-with-cluster-split/12376)
**Author:** [@hasanah](https://help.galaxyproject.org/u/hasanah)\ **Replies:** 5\ **Last updated:** [May 2, 2024, 8:26pm UTC](https://help.galaxyproject.org/t/error-with-cluster-split/12376 "2024-05-02T20:26:41Z")
https://usegalaxy.org/api/datasets/f9cad7b01a47213583abb829a35b3c38/display?to\_ext=txt HI, I am using usegalaxy.org. At the part cluster split after remove lineage, i continue doing for cluster.split, but the the data h… --- ## [Error when trying to load a workflow](https://help.galaxyproject.org/t/error-when-trying-to-load-a-workflow/11888)
**Author:** [@bwlang](https://help.galaxyproject.org/u/bwlang)\ **Replies:** 6\ **Last updated:** [March 8, 2024, 3:19pm UTC](https://help.galaxyproject.org/t/error-when-trying-to-load-a-workflow/11888 "2024-03-08T15:19:26Z")
Hi: We’ve had this workflow shared with customers for quite a while, recentlly we’ve heard that it’s not working. I see a non-descript error when i try to visit: …/published/workflow?id=51f936d1a4e849fa Can you help m… --- ## [Is anyone else having problems to upload data?](https://help.galaxyproject.org/t/is-anyone-else-having-problems-to-upload-data/11647)
**Author:** [@camillybulhosa](https://help.galaxyproject.org/u/camillybulhosa)\ **Replies:** 1\ **Last updated:** [February 5, 2024, 6:32pm UTC](https://help.galaxyproject.org/t/is-anyone-else-having-problems-to-upload-data/11647 "2024-02-05T18:32:47Z")
I’ve been trying for days upload 20 different datas and they took eternity to upload 6 and the rest of them was still waiting to run. The message I can read is “Error: Internal Server Error (500)”. Is anyone else having … --- ## [error when running some tools](https://help.galaxyproject.org/t/error-when-running-some-tools/11649)
**Author:** [@Juan\_Martin\_Ferro](https://help.galaxyproject.org/u/Juan_Martin_Ferro)\ **Replies:** 1\ **Last updated:** [February 5, 2024, 6:23pm UTC](https://help.galaxyproject.org/t/error-when-running-some-tools/11649 "2024-02-05T18:23:43Z")
Hi, I have been trying to run some tools, such as gfastats or BWA2, with no success; they are continuously giving errors before starting to run (automatically red output files in the history with empty logs). Possibly i… --- ## [History and tools missing](https://help.galaxyproject.org/t/history-and-tools-missing/11454)
**Author:** [@jmuser](https://help.galaxyproject.org/u/jmuser)\ **Replies:** 21\ **Last updated:** [January 24, 2024, 12:46pm UTC](https://help.galaxyproject.org/t/history-and-tools-missing/11454 "2024-01-24T12:46:46Z")
Since before the Xmas holidays, after my login, my history is no longer displayed on the right side of the Galaxy browser window. However, in User=\>Datasets I can still see all the history’s datasets, the status of lates… --- ## [Uploading issue, Usegalaxy.eu Jan 10 2023](https://help.galaxyproject.org/t/uploading-issue-usegalaxy-eu-jan-10-2023/11447)
**Author:** [@emilyhokning](https://help.galaxyproject.org/u/emilyhokning)\ **Replies:** 3\ **Last updated:** [January 11, 2024, 10:20am UTC](https://help.galaxyproject.org/t/uploading-issue-usegalaxy-eu-jan-10-2023/11447 "2024-01-11T10:20:36Z")
Pls help with an error in uploading files to my eu account. Uploading take forever no matter any file type or size. --- ## [SnpEff eff: annotate variants is producing errors](https://help.galaxyproject.org/t/snpeff-eff-annotate-variants-is-producing-errors/9771)
**Author:** [@Gavers\_Oppong](https://help.galaxyproject.org/u/Gavers_Oppong)\ **Replies:** 2\ **Last updated:** [April 1, 2023, 8:14am UTC](https://help.galaxyproject.org/t/snpeff-eff-annotate-variants-is-producing-errors/9771 "2023-04-01T08:14:58Z")
Hello, Please I am getting error using SnpEff since yesterday, I had results a day before using the same settings and data type. Please I want to know if there is something wrong somewhere thank you. Gavers --- ## [Failed local file upload with 504 timeout: Resolved at UseGalaxy.eu March 31 2023](https://help.galaxyproject.org/t/failed-local-file-upload-with-504-timeout-resolved-at-usegalaxy-eu-march-31-2023/9754)
**Author:** [@marek](https://help.galaxyproject.org/u/marek)\ **Replies:** 5\ **Last updated:** [March 31, 2023, 9:17am UTC](https://help.galaxyproject.org/t/failed-local-file-upload-with-504-timeout-resolved-at-usegalaxy-eu-march-31-2023/9754 "2023-03-31T09:17:35Z")
Hi, I’m unable to upload simple small (400 bytes) test file (fasta). The spinner keeps spinning and nothing gets uploaded. I’m getting 504 gateway time-out error from “/api/upload/resumable\_upload/”. The method works … --- ## ["Errno 122: Disk Quota Exceeded" errors -- Resolved at UseGalaxy.org March 24 2023](https://help.galaxyproject.org/t/errno-122-disk-quota-exceeded-errors-resolved-at-usegalaxy-org-march-24-2023/9700)
**Author:** [@Ari\_Sysimaki](https://help.galaxyproject.org/u/Ari_Sysimaki)\ **Replies:** 1\ **Last updated:** [March 22, 2023, 8:33pm UTC](https://help.galaxyproject.org/t/errno-122-disk-quota-exceeded-errors-resolved-at-usegalaxy-org-march-24-2023/9700 "2023-03-22T20:33:29Z")
I’m trying to run a HTSEQ-COUNT function on a BAM and GTF file but it keeps failing and showing “Errno 122: Disk Quota Exceeded” but I’ve only used 8% of my storage. --- ## [SPADES - Remote job server indicated a problem running or monitoring this job.](https://help.galaxyproject.org/t/spades-remote-job-server-indicated-a-problem-running-or-monitoring-this-job/3934)
**Author:** [@vanina.guernier](https://help.galaxyproject.org/u/vanina.guernier)\ **Replies:** 15\ **Last updated:** [February 10, 2023, 8:18pm UTC](https://help.galaxyproject.org/t/spades-remote-job-server-indicated-a-problem-running-or-monitoring-this-job/3934 "2023-02-10T20:18:02Z")
Hi, I launched a job on Friday for alignment on SPADES on usegalaxy.org I used FASTQ to check the quality of my uploaded sequences and Trimmomatic to trim my data beforehand. I used the “paired” output from Trimmomatic… --- ## [CVMFS Error on DESeq2](https://help.galaxyproject.org/t/cvmfs-error-on-deseq2/9001)
**Author:** [@RonjaFrigard](https://help.galaxyproject.org/u/RonjaFrigard)\ **Replies:** 1\ **Last updated:** [November 11, 2022, 1:20am UTC](https://help.galaxyproject.org/t/cvmfs-error-on-deseq2/9001 "2022-11-11T01:20:23Z")
Although I’ve run this job several times and gotten a green result, the final dataset reads as 0 bytes and even downloading the pdf does not display any data. I believe this is a server error as I’ve looked up the error … --- ## [code 17: slurm\_submit\_batch\_job error in SPAdes](https://help.galaxyproject.org/t/code-17-slurm-submit-batch-job-error-in-spades/8776)
**Author:** [@Amirah](https://help.galaxyproject.org/u/Amirah)\ **Replies:** 2\ **Last updated:** [October 9, 2022, 2:14pm UTC](https://help.galaxyproject.org/t/code-17-slurm-submit-batch-job-error-in-spades/8776 "2022-10-09T14:14:58Z")
Hello, I encountered an error while running SPAdes. Here is the standard output/error of the tool code 17: slurm\_submit\_batch\_job error: Job violates accounting/QOS policy (job submit limit, user’s size and/or time limi… --- ## [cvmfs error when running RNA STAR -- Resolved 09/16/2022, please rerun any failures](https://help.galaxyproject.org/t/cvmfs-error-when-running-rna-star-resolved-09-16-2022-please-rerun-any-failures/8672)
**Author:** [@cscho](https://help.galaxyproject.org/u/cscho)\ **Replies:** 2\ **Last updated:** [September 16, 2022, 10:26pm UTC](https://help.galaxyproject.org/t/cvmfs-error-when-running-rna-star-resolved-09-16-2022-please-rerun-any-failures/8672 "2022-09-16T22:26:40Z")
Hello, I was running RNA STAR and got this error: |Job Start Time|2022-09-15 23:24:13| FATAL: could not open image /cvmfs/singularity.galaxyproject.org/all/mulled-v2-69a6f67cb46e41b4c393f71634a9956d5e31f3e9:8047c… --- ## [Uploads require you to log in -- Status: Resolved bug](https://help.galaxyproject.org/t/uploads-require-you-to-log-in-status-resolved-bug/7244)
**Author:** [@ohj1410814](https://help.galaxyproject.org/u/ohj1410814)\ **Replies:** 5\ **Last updated:** [September 16, 2022, 4:26pm UTC](https://help.galaxyproject.org/t/uploads-require-you-to-log-in-status-resolved-bug/7244 "2022-09-16T16:26:23Z")
Already logged in, the file in ‘history’ has also been renamed to ‘my analysis’. However, when uploading the url, the error ‘Uploads require you to log in(403)’ keeps occurring. Do you know why? And can you tell me the s… --- ## [Error when mapping -- Server issue, Resolved](https://help.galaxyproject.org/t/error-when-mapping-server-issue-resolved/8561)
**Author:** [@miniluphy](https://help.galaxyproject.org/u/miniluphy)\ **Replies:** 0\ **Last updated:** [August 30, 2022, 4:20pm UTC](https://help.galaxyproject.org/t/error-when-mapping-server-issue-resolved/8561 "2022-08-30T16:20:03Z")
Hello everyone. I had trouble in mapping, and there is err info as follow: I don’t know how to deal with it. Many thanks --- ## [unknown userid 8190800 -- Resolved 09/12/2022](https://help.galaxyproject.org/t/unknown-userid-8190800-resolved-09-12-2022/8650)
**Author:** [@Coltin\_Albitz](https://help.galaxyproject.org/u/Coltin_Albitz)\ **Replies:** 2\ **Last updated:** [September 12, 2022, 4:44pm UTC](https://help.galaxyproject.org/t/unknown-userid-8190800-resolved-09-12-2022/8650 "2022-09-12T16:44:51Z")
\[33mWARNING:e\[0m Could not lookup the current user’s information: user: unknown userid 819800 e\[31mFATAL: e\[0m Couldn’t determine user account information: user: unknown userid 819800 I keep getting this error when I … --- ## [Job Error "unknown userid 819800" Sep 10th, 2022 -- Resolved, please try a rerun](https://help.galaxyproject.org/t/job-error-unknown-userid-819800-sep-10th-2022-resolved-please-try-a-rerun/8634)
**Author:** [@sweetroot](https://help.galaxyproject.org/u/sweetroot)\ **Replies:** 2\ **Last updated:** [September 12, 2022, 4:43pm UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-819800-sep-10th-2022-resolved-please-try-a-rerun/8634 "2022-09-12T16:43:59Z")
I tried to perform mapping with BWA-MEM using fastq files to reference genome, which absolutely worked yesterday. But since this morning I kept getting error saying: \[33mWARNING:e\[0m Could not lookup the current user’s … --- ## [Error : Could not lookup the current user's information: user: unknown userid 819800 -- Resolved at UseGalaxy.org 09/12/2022](https://help.galaxyproject.org/t/error-could-not-lookup-the-current-users-information-user-unknown-userid-819800-resolved-at-usegalaxy-org-09-12-2022/8654)
**Author:** [@Vincent](https://help.galaxyproject.org/u/Vincent)\ **Replies:** 2\ **Last updated:** [September 12, 2022, 4:40pm UTC](https://help.galaxyproject.org/t/error-could-not-lookup-the-current-users-information-user-unknown-userid-819800-resolved-at-usegalaxy-org-09-12-2022/8654 "2022-09-12T16:40:33Z")
Hello, I saw on some topics that I’m not the only one who have an error message, here by using DESEQ2 or featureCounts, or HISAT2… The message is the next one : ?\[33mWARNING:?\[0m Could not lookup the current user’s info… --- ## [Job error "unknown userid" at UseGalaxy.org June 15-16, 2022 -- Resolved, try a rerun](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202)
**Author:** [@atsathe](https://help.galaxyproject.org/u/atsathe)\ **Replies:** 3\ **Last updated:** [September 12, 2022, 4:36pm UTC](https://help.galaxyproject.org/t/job-error-unknown-userid-at-usegalaxy-org-june-15-16-2022-resolved-try-a-rerun/8202 "2022-09-12T16:36:47Z")
I’m trying to do alignment using trimmed, paired (by Trimmomatic) R1 and R2 fastq files. I’m using appropriate reference file (.fa). While executing the HISAT2 operation I’m getting the following error. e\[33mWARNING:e\[0… --- ## [Server issue at UseGalaxy.org September 2, 2022 -- Status = RESOLVED](https://help.galaxyproject.org/t/server-issue-at-usegalaxy-org-september-2-2022-status-resolved/8591)
**Author:** [@hannah.mcbride](https://help.galaxyproject.org/u/hannah.mcbride)\ **Replies:** 2\ **Last updated:** [September 2, 2022, 4:27pm UTC](https://help.galaxyproject.org/t/server-issue-at-usegalaxy-org-september-2-2022-status-resolved/8591 "2022-09-02T16:27:20Z")
I’m having an issue with the FASTQC tool. It appears to run to completion (turns green as if done), but when I expand the box to show view/download options, etc., it says there are 0 bytes of data, and there isn’t anythi… [Next page](https://help.galaxyproject.org/tag/server-side-error/166.md?match_all_tags=true&page=1&tags%5B%5D=server-side-error)