Hi @Jon_Colman
Find the convert options under the pencil icon. Then if you use the rerun button after, you’ll see the convert tool used. I’ll also compare the tools listed in the tool panel, maybe something changed and we can address that, but you shouldn’t need to wait.
Then for your account/data issue, we can ask the administrators to see if there is a known issue. Your username is probably enough for them to find your account. Find this under User → Preferences → Manage information.
Ping @wm75 or @bjoern.gruening
How to check for deleted data
Starting at User → Preferences → Storage Dashboard
Go to Manage your account storage
