Hi @jeylee
We would like to help you but if you do not clarify the server URL where you are working, the exact tool version, the full parameters used, and the inputs – all in context within a history – it will not be possible to troubleshoot this specific error. Please do not link in text or other types files from other locations. You can post screenshots but only if you clarify all the other “metadata” about how the job is working. This is why a link to a shared history is so much better and informative.
Also, if you are working at this server, and the problem actually is a server-side problem with the tool, there is no way to move to a correction at this forum.
Did you check at the other forum? Or are you not working at that server?