Hello, I am trying to download BAM files from my usegalaxy.eu history, but the rate is <20 KB/s. An internet speed test shows no problem with my connection. Could there be an issue on the server side? Note: I am located in the US.

Hi @imperialadmiral121 , As a test, I downloaded a small BAM file from Galaxy Europe. I got 2-3 MB/sec at some point, but I have slow internet at home, and I am in Australia. It took about a minute for 90 MB file. Kind regards, Igor

Thanks Igor. My download speeds are currently ~100KB/s from usegalaxy.eu (still extremely slow). They are much faster (at least 20MB/s) from usegalaxy.org . Still trying to figure it out

No change today - downloading still slow

So I just tried to download a 500MB file from Galaxy Europe from Freiburg (so kind of next door) and I’m seeing 20MB/sec just like you observe it for .org. Just to exclude that possibility: is your data in any special storage location or just in our permanent default storage?

Good observation. It is in the 2TB temporary storage. I will test the default storage when I get the chance.

Downloading from the unshareable storage (250GB) is also slow (similar speeds)

I’m having really slow too. Moving some files from .eu to .org, been running about 1.5hrs so far and the only thing completed so far is 2 very small files. I was moving 4 sets, where each set is approximately 3GBx3GB and 5mb, 2 sets have been running 1.5hrs, the other two sets hasn’t even starte…

@Jon_Colman Are you based in the US? The other users who have noted higher speeds are in Australia and Germany

Yes I’m in the US, though it shouldn’t make a difference as I was trying to transfer from server to server

@wm75 I am getting very slow transfer for BAM files between Galaxy Europe and Galaxy Australia (data transfer by URL from Europe to Australia), less than 3 MB of data per minute (based on tmp file in the working directory). As a test, I copied ~2 GB BAM from .org to the Australian server. The transf…

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