10x bamtofastq job remains in “new” state since 25 October 2026

usegalaxy.eu support
1

Hello Galaxy Europe team,

My directly submitted job on singlecell.usegalaxy.eu has remained in the “new” state since 25 October 2026, 22:53 GMT+8. Refreshing the page does not change its status.

Job details:

  • Tool: Convert a 10X BAM file to FASTQ, version 1.4.1

  • History: PRJNA1207482_4week_SRR31914511

  • Input dataset 4: CH2.possorted_genome_bam.bam, approximately 8.1 GB, green/available

  • Output dataset 5: “10x FASTQs from dataset 4”, currently an empty collection

  • Standard output and standard error: empty

  • Disk quota usage: approximately 15%

Could you please check whether this job is waiting for resources or is blocked during scheduling?

I have attached a screenshot of the Job Information page.

Thank you.