Hello, I signed in with Google on usegalaxy dot org but I keep getting the message ’ Action requires account activation’ when trying to upload files. I never received an activation email. Please help activate my account, Thank you.
Hi @Heba_Hathout,
Is the account activation issue resolved or not? Sometimes activation emails are marked as spam, so, check the spam folder. Another common issue: a typo in email address. In this situation activation email goes to incorrect address. Your request coincided with the Galaxy conference, and many admin and support people attended the conference. I am not admin on the .ORG server and cannot check what is going on.
If the issue is not resolved, you can try other public Galaxy server(s). It is OK to have accounts on different public Galaxy servers, but only one account per user per server.
Kind regards,
Igor
Please see this topic for what to do.
Meanwhile, I have removed your email address from the public topic and sent you an email with more instructions already. Anyone else with this same issue should read the topic above for details about what do to. In short, write in to the appropriate administrators, or ask about that server’s direct contact if you can’t find it.