annotate my IDs server problem --- UseGalaxy.eu server issue -- RESOLVED

usegalaxy.eu support
1

Dear all,
the function annotate my IDs failed because of a server problem with following message:

ob submission failed

The server could not complete the request. Please contact the Galaxy Team if this error persists. Uncaught exception in exposed API method
…

Can anyone help me please?

Thanks in advance

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2

HI @Bernhard

First, try another rerun (the EU will do one rerun automatically). This could be a simple transitory server-side fail. There is another post (different tool) that seems related. See below.

There could also be an input problem. There is much discussion at this forum about the tool. I added a tag to your post that will find most of it.

Shortlist of checks – details for these and more in other topics:

  1. Are the inputs green datasets that actually contain content?
  2. Does the ID type/format match the parameter settings?

If all seems ok, please post back a 1) screenshot of the tool form (rerun icon will bring up the original run), the 2) expanded input dataset in the history panel, and a 3) sample of data (top of the file is best – click on the eye icon).

Let’s start there, thanks!

Ping EU admins @gallardoalba @bjoern.gruening @wm75 (also see: The server could not complete the request. Please contact the Galaxy Team if this error persists. Uncaught exception in exposed API method)

3

@jennaj , I can’t reach the usegalaxy.eu, and https://status.galaxyproject.org reports outage in europe server. Would that be the problem?

4

We’ve been having issues with job submission on usegalaxy.eu for several hours.
Hopefully, things are back to normal now.

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