Cannot connect to usegalaxy.eu using Firefox

usegalaxy.eu support
1

Hi, since my Firefox browser was updated to version 142.0 I cannot access usegalaxy.eu anymore.

Do you have any hint to solve this bug?

Many thanks,

Enzo

2

Hi @Enzo_Lalli

Have you been able to resolve this now?

If not, the first thoughts would be to check

  1. Can you access other websites? (internet connection issues)
  2. Can you access other public Galaxy websites? UseGalaxy.org and UseGalaxy.org.au are examples
  3. Can you see UseGalaxy.eu at all? Or is the problem with logging in?
  4. What do your browser permissions look like? Cookies are required to keep track of your account actually being accessed “by you” (anonymous session or logged in) so double check that. I don’t think a VPN would be a problem in general, but seems worth testing that too if you are using one.

Let’s start there and let us know how this turns out! :slight_smile: