NanoGalaxy not responding – stuck uploads and no job execution

Hello,

I’m experiencing issues with the NanoGalaxy instance (https://nanopore.usegalaxy.eu).

I attempted to upload a .fasta file, but the dataset remains in a gray state in the history and no jobs are being triggered. I tried uploading it multiple times, but the file stays unresponsive and nothing is processed. No error message is displayed.

Could you please check whether there is an issue with the backend or job queue?

Thank you,
Fanny

Welcome @Fanny_Rusman

The server just completed some maintenance (as you probably know!). My test file loaded quickly just now. We’ll have to wait for the EU administrators to comment more, or is this resolved for you now too? cc @wm75 @bjoern.gruening

Thanks! :slight_smile:

Xref: Galaxy Europe maintenance - 48 hrs downtime between 18:30 (CEST) on Fri, July 25 and 19:00 (CEST) on Sun, July 27

We had a problem processing jobs approximately 4am to 7pm CEST. The issues should be resolved and I see Galaxy processing jobs again.

Sorry for the inconvenience.
Bjoern

2 Likes

Hi!, I have the same problem again.

As far as I can see this should be resolved. I will have a look at why it was not accesible for 10min.

Sorry,

Bjoern