We’ve been discussing this over email for the last week or so.
Many people have one account at several public Galaxy servers. Accounts on different servers are different accounts, even though they may use the same email address for registration. You really need to confirm the server is the same for both of you for this function to work.
The advice that @davelopez offers are the same as what I have shared. If you want to share a History by email, you will need to:
- Confirm that both people have an active account on the same exact Galaxy server. How to know which server(s) are being used? Compare the URLs.
- Confirm that the correct email address is used – account email addresses are case sensitive. How to check your email address? Look under User > Preferences.
Plus we discussed how to generate/import a history archive (to transfer histories between Galaxy servers). Most of that information was already in this forum and I added more details based on our conversion earlier today: